Senior Manager Customer Service - Dutch Market

Are you an all-rounder looking for a job with more responsibility? It's about thinking outside the box, as you will take on challenging tasks in your area from the start, with a wide range of design possibilities. You will work on departmental and cross-location projects to improve service excellence and customer loyalty. With the customer at the center, you promote the professional and communicative quality of your employees to uphold our service standards. You are responsible for the performance and goal achievement of your team through regular feedback, training, and coaching measures. Sounds exciting? Apply now!

COME AS YOU ARE:

• You have completed training with substantial professional experience in direct customer contact, preferably in Customer Service, contact center, or sales.
• You have initial leadership experience, both functionally and disciplinarily, as a supervisor, team lead, or in a similar position, viewing employees as colleagues you enjoy working with.
• You are highly communicative in Dutch and English, proficient in conversation, even in critical situations.
• You can convey expectations and motivate people effectively.
• You enjoy analyzing structures and workflows, optimizing them, and establishing improvements within a team.
• You are self-motivated, capable of multitasking, and successful in a fast-paced team environment.

Additional Information

DO WHAT YOU LOVE:

Working at SIXT not only means creating the future of mobility, but also offers personal benefits. This means especially for you: 28 days of vacation, no dress code, a hybrid working model and flexible working hours. In our modern office, with new equipment, you can stock up on coffee at any time.

Our employment contract is permanent, we will hire you for an unlimited period from the start. Our employees (m/f/d) receive above-average compensation plus performance-related bonus.

Moreover, we offer you a super international working environment, numerous trainings for your individual development, participation in external conferences and we even organize internal dev & tech talks. It is very important to us that you can develop personally and grow within our company.

Furthermore, you can benefit from our Coverflex advantage system. With this system you can select the benefits you want - This way you can decide for yourself what you want to use your benefits for!

In addition, your colleagues are pretty awesome. Which is important when you spend so much time together, and besides, no wonder when you get a bonus for referring friends as new employees. Otherwise, we live "work hard, play hard" - our parties are legendary! We also demand and promote DiverSIXTy, a corporate culture of acceptance, appreciation, and respect, in which everyone can develop their personality and ideas.

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding Customer Service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!