Agent It Helpdesk International Franchise (M/F/D)

Are you interested in the international mobility solutions of tomorrow and do you want to become the central point of contact for IT user questions in the area of International Franchise? We are looking for a convincing and competent Agent IT Helpdesk International Franchise (m/f/d) at SIXT to strengthen our team in Lisbon. The IT & Projects Team International Franchise supports globally operating franchisees of the SIXT organisation and takes on numerous tasks in the Sixt system environment: In this job, you will work closely with our IT project managers and the Operations Management of the Franchise International division. You are the first point of contact for user questions from our International Franchisees and ensure the daily functioning of our rental software. Whether you already have professional experience in the field of mobility or not: if you have a high affinity for technology and feel comfortable in first level support and troubleshooting, then apply and start in the International Franchise area as an Agent IT Helpdesk International Franchise (m/f/d) at SIXT.

DO WHAT YOU LOVE:

- You are the direct contact person for our international and globally operating franchisees and always answer incoming enquiries (regarding various software applications) professionally and politely!

- Together with the colleagues of the helpdesk team, you form the interface between our franchisees and our IT department in order to ensure a system-compliant use of our Sixt rental software!

- You are responsible for a wide range of requests from our franchise partners, such as vehicle or user setup, change requests, error analyses and much more!

- You work with external and internal stakeholders!

- You analyse and optimise processes!

COME AS YOU ARE:

- You enjoy working with International partners, have a very good reading comprehension and strong communication skills!

- You have experience in the helpdesk or customer service area as well as in relevant IT applications (MS Office, etc.)!

- IT topics suit you!

- You have a good command of written and spoken English!

Additional Information

Working at SIXT not only means creating the future of mobility, but also offers personal benefits. This means especially for you: 28 days of vacation, no dress code, a hybrid working model and flexible working hours. In our modern office, with new equipment, you can stock up on coffee at any time and spend your lunch break with colleagues in the on-site restaurant that provides healthy and delicious food for everyone.

Moreover, we offer you a super international working environment, numerous trainings for your individual development, participation in external conferences and we even organize internal dev & tech talks. It is very important to us that you can develop personally and grow within our company.

Furthermore, you can benefit from our Coverflex advantage system. With this system you can select the benefits you want - This way you can decide for yourself what you want to use your benefits for!

In addition, your colleagues are pretty awesome. Which is important when you spend so much time together, and besides, no wonder when you get a bonus for referring friends as new employees. Otherwise, we live "work hard, play hard" - our parties are legendary! We also demand and promote DiverSIXTy, a corporate culture of acceptance, appreciation, and respect, in which everyone can develop their personality and ideas.

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!