Senior Customer Service Manager (M/F/D)

Your tasks

• Provide a proactive approach to develop good working relationships with all involved parties
• Ensure the provision of a safe and healthy working environment and ensure compliance with all company policies and procedures as well as client site policies, procedures and working arrangements as required
• On-site key point of contact for Facilities Soft Services in the client’s premises
• SPOC for service provider on all contractual topics, owing the contractual relationship with our strategic vendor(s)
• Perform monthly audits and conduct scorecard reviews with the cleaning, coffee bar & canteen supplier
• Oversee all cleaning related inquiries
• Assist Facility Manager in sourcing related work
• Support the preparation of yearly HS&E audit
• Regularly interact with the counterparts in DACH and Europe to exchange ideas, approach towards initiatives and innovations
• Seek for innovation and create a hospitable approach towards the client in your area of responsibility

Your profile

• 5-10 years of Facility Management, Hoteling or Hospitality experience in similar corporate sites
• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Knowledge of Occupational Safety requirements
• Knowledge of vendor management for specialized services
• Fluent speaking & writing skills in German and English
• Bachelor or Master degree in Facility Management, Engineering, Architecture, Business Administration preferred
• Strong IT skills
• Ability to effectively deal with stressful situations

Our offer

• Creative freedom for tasks and projects
• Active exchange in the global industry network
• Working together at eye level
• Space for personal growth, not only for work
• Acknowledgement of achievements - also monetary benefits
• The opportunity to enhance your skills and advance your career locally as well as regionally

Help shape JLL

We look forward to receiving your application, stating your earliest possible starting date and your salary expectations.

Please understand that paper applications cannot be accepted and, due to reasons of data protection, will be destroyed.

Jones Lang LaSalle SE

Your contact:
Marta Marunchak
marta.marunchak@jll.com

#LI-MM4

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.