AdresseExciting Opportunity for Multi-Skilled Customer Service Advisors at AXA! Join us in the New Year!
Are you ready to embark on a fulfilling career where you can make a real impact? AXA is seeking dynamic individuals to join our team as Multi-Skilled Customer Service Advisors, providing exceptional service in Motor breakdown, home emergency, and travel insurance, including medical assistance.
Overview:
- Handle inbound calls, find solutions for customers, and instruct approved suppliers.
- Support customers in Motor, Home, and Travel insurance, including Medical Claims.
- Essential member of operations departments, showcasing a variety of skill sets.
- Hybrid working contracts available, with 2 days a week in our vibrant Redhill office.
Key Responsibilities:
- Handle inbound calls and support customers with various skill sets.
- Find solutions for Motor breakdown, home emergency, and travel insurance.
- ⏰ Work rotational shifts or 4 on 4 off basis (10-hour shifts).
- Join a supportive team with intake dates on Monday 5th & 19th February 2024.
Salary & Benefits:
- Full-time salary: £20,020 + up to 10% shift allowance (total potential package up to £22,022).
- Cross-skill allowance of £2,000 after completing training in all 3 departments.
- AXA Partners plant a tree for every new recruit with a permanent contract!
Induction & Training:
- 5 weeks of comprehensive training provided.
- ⏰ Part-time employees must complete training on full-time hours.
Your Profile
Qualifications - Requirements:
- Previous experience not essential; comprehensive training provided.
- Excellent Customer Service skills with empathy, respect, and patience.
- Ability to handle difficult conversations and solve problems.
- Basic computer skills, proficiency in Outlook, Microsoft 365, data entry, good grammar, and spelling.
Apply Now:
- Exciting roles for dynamic individuals ready to make a difference!
- Contact us to discuss part-time hours during the recruitment process.
- AXA is committed to diversity and inclusion. Join us in creating a positive impact in our customers' lives!
Apply for more information and be part of a company that not only values its employees but also contributes to protecting the environment. Join AXA Partners, where every recruit with a permanent contract contributes to planting a tree! #JoinAXA #CustomerService #CareerOpportunity #NewYearNewCareer
About AXA
AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.
Our mission: Empower people to live a better life.
Our values: Customer First, Courage, Integrity and One AXA.
About the Entity
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit. Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.#
Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract). Learn more about the Reforest Program here.
What We Offer
One of the best things about joining AXA is our rewards package. At AXA Partners, we’re appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Group Personal Pension Plan
- Annual company & performance-based bonus
- Life Assurance (4x salary)
- Free staff travel insurance from your first day!
- 22 days holiday, rising to 27 days with service
- AXA employee discounts
- Private Healthcare, Home & Motor emergency cover and much more
Our ambition is to become one of the most inspiring companies to work for, as such we’re committed to supporting employee needs, providing meaningful career development, and celebrating differences.
We’re committed to providing equal opportunities for all; therefore, we welcome and encourage applications from people of all backgrounds.
If you’d like to discuss this role further, please send an email to recruitment@axa-assistance.co.uk.
#LI-Hybrid #Partners1
