Junior customer service advisor (relocate to Bulgaria)

If you are a communicative, ambitious and EU citizen speaking German - a great vacancies Sutherland in Sofia and Varna, Bulgaria is waiting for you! No specific requirements to the skills and background.

• Respond to customer inquiries via phone/chat on your choice, using predefined scripts.
• Redirect customers to appropriate departments for specialized assistance.
• Recommend optimal solutions based on established guidelines.
• Assist in resolving basic technical issues and common queries.
• Document customer interactions accurately in the system.
• Collaborate with team members for effective issue resolution.
• Provide support in a professional and courteous manner.
• Follow company protocols and contribute to a positive customer experience.

• Fluent German;
• EU citizenship;
• Readiness to relocate to Bulgaria.

• A stable job with a permanent employment contract
• Supplemental health insurance and life insurance
• 24 days of paid annual leave, 3 of which are wellness days
• Paid two-month specialized sales training, including product training
• Covering transport costs
• Food vouchers
• Free coffee drinks in the office, pizza days and massages
• Great office location
• Pleasant and modern working environment - rest rooms, game rooms, terraces
• Games and prizes for a good mood at work
• Employee assistance program including 24/7 access to psychological support
• Portal for special discounts for employees - 20+ discounts
• Internal training and development portals with certification opportunities
• Parking space available, subject to company policy
• Corporate social responsibility and team building events etc.

Relocation package includes:

• Flights reimbursed up to 600 Euros.
• 2 weeks paid Hotel.
• Company support to get bank account & accomodation.
• Full 24/7 support in all questions connected with the relocation.

Salary up to 2100 Euro/month (1500 base + monthly bonuses).