Travel Customer Service Advisor

 **Join AXA Partners - Travel Customer Service Advisor**

Overview:

-          Be part of the ever-growing Global Organisation - AXA Partners.

-          Start your new role as a Customer Service Advisor in our dynamic Travel Department in the New Year.

Key Details:

-          Essential member of our busy contact centre, guiding customers through the Claims process.

-          Stay calm in challenging situations, ensuring accurate and up-to-date systems.

Start Dates:

-         Monday 8th and 22nd January 2024.

Working Environment:

-          Hybrid working contracts for a balanced life.

-          Monday to Friday, 9 am - 5 pm. No evenings, weekends, or Bank holidays!

Salary & Benefits:

-          Annual salary: £20,020.

-          Fully comprehensive remote training for 5 weeks.

Responsibilities:

-          Deliver excellent Customer Service with relevant and accurate information.

-          Provide advice on travel policies and global card brands/products.

-          Use initiative and available resources for optimal customer outcomes.

-          Answer calls with standard response times, ensuring accurate case notes and diaries.

-          Utilize strong attention to detail and remain calm in challenging situations.

Requirements:

-          Great Customer Service skills.

-          Excellent verbal and written communication skills.

-          Sensitivity and empathy to assist distressed customers.

-          Ability to remain calm and detail oriented.

-          Computer literate, proficiency in Microsoft Office.

Why AXA Partners?

-          Join a global organization shaping the future of insurance.

-          Empower your work-life balance with hybrid contracts.

-          Be the heartbeat of our Travel Department, helping customers when they need it most.

Apply Now:

•          If you're passionate about Customer Service, you're one step closer to an exciting career at AXA Partners. Join us in making a difference!

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.
Our values: Customer First, Courage, Integrity and One AXA.

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.