AdresseIf you are communicative, ambitious and eligible to work in EU, speaking German - great vacancy from world known European telecommunications leader in Sofia, Bulgaria is waiting for you! No specific requirements to the skills and background.
Tasks
Responsibilities:
- Respond to customer inquiries via phone or chat of your choice, using predefined scripts.
- Redirect customers to appropriate departments for specialized assistance.
- Recommend optimal solutions based on established guidelines.
- Assist in resolving basic technical issues and common queries.
- Document customer interactions accurately in the system.
- Collaborate with team members for effective issue resolution.
- Provide support in a professional and courteous manner.
- Follow company protocols and contribute to a positive customer experience.
Requirements
Requirements:
- Fluent German;
- Good communication skills;
- Eligibility to work in the EU;
- Readiness to Relocate to Bulgaria.
Benefits
Benefits:
- A stable job with a permanent employment contract
- Supplemental health insurance and life insurance
- 24 days of paid annual leave, 3 of which are wellness days
- Paid two-month specialized sales training, including product training
- Covering transport costs
- Food vouchers
- Free coffee drinks in the office, pizza days and massages
- Great office location
- Pleasant and modern working environment - rooms for rest, game rooms, terraces
- Games and prizes for a good mood at work
- Employee assistance program including 24/7 access to psychological support
- Portal for special discounts for employees - 20+ discounts
- Internal training and development portals with certification opportunities
- Parking space available, subject to company policy
- Corporate social responsibility and team building events etc.
Relocation package includes:
- Flights reimbursed up to 600 Euros.
- 2 weeks paid Hotel.
- Company support to get bank account & accomodation.
- Full 24/7 support in all questions connected with the relocation.
Up to 2100 EUR (base up to 1500 EUR/month + monthly bonuses up to 600 EUR)
Join the international team!
