Adresse**Join AXA in the New Year - Exciting Opportunity for Customer Service Advisors! **
Overview:
- Provide exceptional service for Motor breakdown and home emergency.
- Essential member of operations departments, handling inbound calls, and supporting customers with various skill sets.
- Hybrid working contracts available, with 2 days a week in our vibrant Redhill office.
Key Responsibilities:
- Handle inbound calls, find solutions for customers, and instruct approved suppliers.
- Support customers in Home and Motor insurance claims.
Working Hours:
- Rotational shifts (Monday to Sunday, 7 am – 9 pm).
- Part-time hours considered, discussed with the recruitment team.
Intake Dates:
- Monday 8th and 22nd January 2024.
Salary & Benefits:
- Full-time salary: £20,020 + up to 7.5% shift allowance (total potential package up to £21.521.50).
- Opportunity of cross-skill allowance of £2,000 after completing training in all 3 departments within the business.
Induction & Training:
- 5 weeks of comprehensive training provided.
- Part-time employees must complete training on full-time hours.
Your Profile
Requirements:
- Previous experience not essential; comprehensive training provided.
- Excellent Customer Service skills with empathy, respect, and patience.
- Ability to handle difficult conversations and solve problems.
- Basic computer skills, proficiency in Outlook, Microsoft 365, data entry, good grammar, and spelling.
Apply Now:
- Exciting roles for dynamic individuals ready to make a difference!
- Contact us to discuss part-time hours during the recruitment process.
AXA is committed to diversity and inclusion. Join us in creating a positive impact in our customers' lives!
Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)
About AXA
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.
But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.
You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.
About the Entity
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit. Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
What We Offer
One of the best things about joining AXA is our rewards package. At AXA Partners, we’re appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Group Personal Pension Plan
- Annual company & performance-based bonus
- Life Assurance (4x salary)
- Free staff travel insurance from your first day!
- 22 days holiday, rising to 27 days with service
- AXA employee discounts
- Private Healthcare, Home & Motor emergency cover and much more
Our ambition is to become one of the most inspiring companies to work for, as such we’re committed to supporting employee needs, providing meaningful career development, and celebrating differences.
We’re committed to providing equal opportunities for all; therefore, we welcome and encourage applications from people of all backgrounds.
If you’d like to discuss this role further, please send an email to recruitment@axa-assistance.co.uk.
