Customer Support Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

ABB Motion Service, SSU Sweden is now looking for a Customer Support Specialist who will be the first point of contact for customers and business partners. Reporting to the Spare Part Manager and using your customer service skills and knowledge, you will aid the team by reacting to customer inquiries.

Your responsibilities

• Booking of sales orders and monitoring the status of these orders
• Providing first class internal and external Customer Support and service and coordinating with relevant resources to have complete case ownership and to increase customer satisfaction
• Ensuring timely and accurate invoicing and managing delivery approval documentation
• Ensuring a positive customer experience by giving them regular updates and clarification

Your background

• Minimum two years of experience within Customer Service
• Experience in SAP and working with Office 365, and preferably experience in Business Online (BOL) and Salesforce
• An agile and proactive approach with demonstrated ability to take ownership of customer issues
• A collaborative and solution-focused approach
• Strong written and spoken communication skills in both Swedish and English

More about us

Recruiting Manager, Joella Mannerbro +46 730 60 66 52, will answer your questions on the position. Union representatives - Unionen: Hannah Norén, +46 706 34 03 46, Sveriges ingenjörer: Håkan Sjöberg, +46 703 96 00 02, Ledarna: Lenny Larsson, +46 706 32 85 47. We kindly decline direct contact with staffing and recruitment agencies as well as sellers of additional job advertisements.Apply the latest by February 13th, 2024.We look forward to receiving your application (PDF documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.#LI-hybrid