Energy Customer Support Specialist (German Speaker)

Jobbeschreibung

Provide the highest level of verbal and written (technical) Customer Support via telephone and email systems
Evaluate the needs of customers & installers and work in a creative, proactive manner to resolve technical and general support enquiries for our Energy products
Determine the best course of action for all support activities Communicate customer & installer concerns escalation team and others as necessary to resolve issues
Accurately record issues and data into CRM/Support Systems

2+ years of experience in a customer support role, experience in a technical environment is considered a plus
Excellent written and verbal communication in English and German
Ability to multi-task, prioritize, and manage time effectively
Familiarity with Customer Relationship Management systems and practices
Follow oral and written instructions with attention to detail
Establish and maintain positive, cooperative, working relationships
Work in a team-based environment and achieve common goals

Refer code: 1192450. Tesla - Der vorherige Tag - 2024-02-14 20:11