Customer Support Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

The Customer Support Specialist is the first point of contact for products/systems/services customers and business partners of the Electrification Installation Products, Local Front End Sales in Memphis, TN.Manage assigned accounts from initial request of the customer to final invoice and after sale support to meet the goals and expectations of the business and the customer.

This position reports to

Customer Support Manager

Your responsibilities

• To be the main point of contact for field sales representatives as the liaison for all order management functions related to after sale of order
• Responsible for assisting with(forecast) orders for key accounts
• Responsible for handling storm orders, which may include after-hours on-call availability
• Review and expedite over-due lines via weekly open order report and working directly with the plants to ensure timely and accurate shipments
• Initiate the Engineering Feasibility Request (EFR’s) and follow-through of Engineering Service Requests (ESR’s)
• Help with submittal of catalog request through the configurator system
• Work with Tech support for substitute or clarify the description and catalog request

Your background

• Four year Bachelor’s degree in Business or equivalent work experience
• 5 plus years of experience in customer service, preferably in a manufacturing and or utility industry
• Basic understanding of the business processes involved in the selling of products from initial pricing inquiry to final invoice and after sale support
• Basic understanding of sales channel strategy
• Demonstrate strong analytical and problem- solving skills
• Demonstrate strong interpersonal and communication skills
• In depth knowledge of Microsoft Office or equivalent applications
• Above average spreadsheet and database skills
• Candidates must already have a work authorization that would permit them to work for ABB in the US

Benefits

• Retirement plan
• Life insurance
• Disability insurance
• Healthcare plan
• Wellbeing program

More about us

ABB Installation Products Division (formerly Thomas&Betts),is the number one manufacturer of electrification products in North America with a 125-year history of providing innovation and customer- focused solutions for connecting and protecting electrical systems, as well as a unique differentiated medium voltage offering. Our products are used all around you, every day – orbiting the earth, working on Mars, on the fastest trains we ride, in the fastest cars of the world, crossing oceans, in factories producing your food, in the tallest buildings of the world, in the most modern hotels and in the walls of your home. With a portfolio of more than 200,000 products marketed under more than 38 premium brand names, our Division offerings are found wherever electricity is used. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdfhttps://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdfAs an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.