AdresseAs a Customer Support Specialist, you will be the voice of HiPeople, fielding all customer questions and user feedback. You are passionate about delivering the highest standard of customer care possible.
Mission: Nurture and grow the relationship between HiPeople and our customers.
Note: This posting is about our ideal candidate but it's also inspirational to set out what this role will become. If you are a 75% fit but feel passionate about this role, apply anyway we'd love to hear from you.
This job in one picture
The role:
- As the main point of contact, you nurture partnerships with our customers. You know why they love us and what would make them love us more.
- Genuinely communicate with our end users by actively listening or reading their concerns, questions, or suggestions and responding in a tone of voice that reflects that specific user.
- Bias for action is critical in servicing our customer's needs and establishing trust, thus you know how to prioritize your tasks/projects to make sure our customers know they are being heard.
- Proactively identify when a customer is underutilising HiPeople and work with them to maximise our impact within their company.
- Spot room for growth by seeking upselling opportunities, and support in the development and implementation of customer growth.
- You're calm, competent and confident, which helps set a comfortable atmosphere for customers even during stressful situations.
- You are a HiPeople expert and understand every nook and corner of the product.
- You will be working with top-notch, people-first organisations across multiple geographies.
- Work closely with a broad set of stakeholders (Marketing, Sales, Product, Engineering).
You are:
- You are empathetic and create lasting relationships with customers and meaningful communication with the end-users you support.
- You are a self-starter who’s seeking to understand the ins & outs of the customer journey in a SaaS environment.
- You love meeting new people and are a natural problem solver.
- You are a strong communicator (verbally and written) in English.
- You want to make a difference at a fast-growing early-stage tech company.
- Ideally, you have gained your first full-time working experience via internships or working student positions in a Recruitment/ Talent Acquisition function or via another customer support role.
We proudly believe in the power of diversity and inclusion. Diversity of thought fuels our success and you can not achieve that without a diverse team. We welcome people from any race, orientation, gender, religion, age, ethnicity, disability, or identity, we value all uniqueness.
