AdresseHi!
At Prowly, we take special care to support our users in the everyday use of the application we create.
And most importantly, they appreciate it .
If you like contact with people from different parts of the world and would like to prove yourself on the customer service front, it is a good thing, because we are currently looking for a Customer Support QA Specialist, who will help our customer support team grow in terms of customer satisfaction. The QA Specialist will provide necessary assistance and guidance to the CS team in order to solve customer cases efficiently and successfully.
Who we are
After 8 years on the market, we are one of the top PR platforms in the world. Thanks to our tool, PR specialists can manage media relations more efficiently, saving time on routine tasks.
We started our adventure with online business in Poland and hence we operate to this day, but we are developing most dynamically on foreign markets, in particular in the United States.
In September 2020, we became part of the American company Semrush, a global leader in SaaS solutions targeted at marketers and SEO specialists. This is a very special moment that opened the way for us to develop in the direction and pace that we could only dream about a dozen or so months ago. Today, dreams have become real plans, and these really great plans cannot come true without great people on board.
Responsibilities will include
- Working on improving customer self-service capabilities
- Running training and knowledge sharing sessions for the CS team
- Documenting internal knowledge
- Handling escalations from customers
- Managing Customer Satisfaction survey
- Building and maintaining processes and workflows using automation tools
- Very good command of English
- Minimum 1 year of experience working in similar customer-supporting role
- Previous experience working for a company in the SaaS industry
- Familiarity with the digital marketing industry (web design, SEO, social media, content marketing, etc)
- Excellent written and verbal communication skills
- Experience working in PR/digital marketing/SEO is a plus
- Experience as a HubSpot admin is a plus
What do we offer in return ❤?
- Attractive salary (based on an employment contract) - ranges of PLN 8.5 - 10 thousand gross, depending on your experience
- Freedom to choose a workplace (we work remotely, but we also have an office in Old Mokotów : )
- The possibility of a real impact on the product / strategy of the company, we listen to our employees : )!
- Subsidy to benefits (Multisport and Medicover)
- Development budget
- Mental Health at work program - psychological support on demand
- English language course conducted by native speakers - from the first day of work
- Pleasant integration meetings whenever it’s possible : )
The recruitment will be three-stage and will consist of:
1. Interview with Talent Acquisition Specialist
2. Meeting with CS team and homework afterwards
We’re happy that you’ve arrived here – this means that our ad has caught your attention! We’d like to meet everyone who sends us their application, however, we are unable to get in touch with everyone, so we strongly encourage you to attach at least a short message to your CV, thanks to which we’ll be able to get to know you better in the application analysis stage : )
