AdresseAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
- An excellent retirement savings plan with a high employer contribution
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
- Qualified candidates must currently live in the Irving, TX area.
- Travel up to 5%
What You’ll Work On
The Sr. Global Service Professional will support the Global Service documentation compliance & governance, audits (internal and external), and CAPA activities.
- Support the Global Service Documentation Compliance & Governance:
- Support the enforcement of documentation standards, policies, and operating procedure requirements.
- Ensures the Service & Support organization follows regulatory and quality processes when performing service functions, as well as drives best-in-class practices of ticket documentation.
- Support the Call Registration systems and processes, global standardization, training, and ongoing assessment.
- Support the global field action service implementation tracking for the Service Organization
- Support the qualification of non-product software to be used by field personnel.
- Supports all related Audit & CAPA activities.
- Support the preparation and readiness of internal & external audits related to servicing teams and processes.
- Represent Service Organization during internal and external audits assigned.
- Execute and project manager Service assigned CAPAs effectively, while meeting each milestone deadline.
- Effective and result-oriented skillset
- Provide diligent and fact-based verbal and written communication.
- Ability to work effectively within a fast-paced, highly matrixed, and geographically diverse business environment.
- Be a champion of Quality, Lean, and disciplined problem-solving.
- Organization and cross-collaboration with other departments
Required Qualifications
- Bachelor's degree in engineering, life sciences, clinical laboratory science, or related discipline. Experience in the Medical Device industry or other FDA-regulated industry experience.
- Experience working with Internal Stakeholders – Service, Operations, and Quality organization.
Preferred Qualifications
- Minimum 2 years of diverse technical and organizational experience, such as working in a Service /Quality organization.
- Minimum 1 year of Quality and/or regulatory experience with exposure to CAPA, complaints, and field actions.
- Experience in technical service and/or quality.
* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is $83,000.00 – $166,000.00. In specific locations, the pay range may vary from the range posted.
