Customer Success Manager

Customer Success Manager - Leading Digital Business

Google Analytics, Adobe Analytics, Customer Satisfaction, Client Relationships.

Salary: 60,000-70,000

Location: Germany (Remote)

The Company:

The company are a leading digital consultancy that help brands to launch their campaigns and products quicker, improve customer engagement and drive personalization all from a single platform.

The Role:

Do you have a proven track record in building and implementing best-in-class Data Driven Marketing/Performance Marketing strategies across all channels, and uncovering new ways to build customer relationships?

• Operate as the lead point of contact for assigned client accounts
• Comfortable and confident in working with million-euro clients.
• Acquire a strong knowledge of the clients within your portfolio and identify the best way to service their needs.
• Ability to handle client problems and situations with emotional intelligence.
• Build strong and long-lasting client relationships as their trusted contact translating to retention and revenue growth.
• Build relationships both vertically and horizontally.
• Proven work experience as a Customer Success Manager in AdTech, Analytics MarTech, SaaS or programmatic media buying/selling;
• Monitor client performance on the platform
• Quickly switch between top level clients across various industries
• Guide clients in configuration and utilization of the platform to suit their business needs and deliver ongoing value;

Your Skillset:

• You have an analytical background.
• An interest in interpreting numbers and turning data into actionable stories for clients.
• You want to work in a vibrant international environment.
• Excellent written and verbal communication skills in German and English is a Must.
• Sound knowledge of web analytics, tracking and the usual key figures and evaluation criteria.
• Excellent interpersonal skills and the ability to present effectively to senior management of clients.

The Benefits:

The successful candidate will earn 60,000-70,000 per annum as well as competitive benefits and bonuses.

How to apply:

Please register your interest by sending your CV to Liam Culhane via the Apply link on this page.