Customer Success Manager

Are you ready to embark on an exciting journey with a leading innovator in enterprise technology solutions?

Our client, headquartered in Dietikon with multiple branches across Switzerland, stands at the forefront of cutting-edge technologies in enterprise content management, printer park management, and digital document workflows.

With a dedicated team of over 200 experts, they're committed to delivering comprehensive solutions that redefine efficiency and productivity in the B2B market.

As a Customer Success Manager, you'll play a pivotal role in driving strategic growth and fostering lasting relationships with SMEs and large-scale enterprises. Your challenges will include:

• Cultivating and nurturing relationships with existing customers to drive sales growth and profitability.
• Overseeing the implementation of global contracts and processes for assigned customers, ensuring seamless operations.
• Acting as the primary liaison between customers and internal teams, addressing inquiries and resolving issues promptly.
• Gaining a deep understanding of customer needs and driving their strategic development.
• Leading and supporting complex customer projects, collaborating with specialist departments.
• Identifying upselling opportunities and maximizing customer value.
• Collaborating with international partners to deliver exceptional service throughout the customer lifecycle.
• Maintaining accurate records in the CRM system and delivering timely reports to stakeholders.
• Providing on-site support to customers across Switzerland, with occasional travel.

We're seeking candidates who embody innovation, entrepreneurial spirit, and a passion for customer-centric solutions. The ideal candidate will have:

• A dynamic and solution-oriented mindset, with a knack for understanding and addressing customer needs.
• Strong organizational skills, adaptability, and a proactive approach to problem-solving.
• Commercial or business management training, with experience in customer-facing roles.
• Proficiency in German and English, with French language skills considered a plus.
• Experience in project management is advantageous but not essential.

In return for your expertise and dedication, our client offers:

• A challenging role with significant personal responsibility.
• Comprehensive onboarding and ongoing development opportunities.
• Exposure to exciting and diverse projects in a dynamic team environment.
• The chance to work alongside motivated colleagues dedicated to driving innovation and excellence.

Are you ready to take the next step in your career and join a team at the forefront of technological innovation?

If you thrive in a dynamic, customer-focused environment and are eager to contribute to exciting projects, we want to hear from you! Apply now to be part of a team that's shaping the future of enterprise technology.