Technical Support Engineer - Qa

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As a Technical Support Engineer – QA for Robotics & Discrete Automation Business Area in Shimada, Japan, you will be improving customer satisfaction and increase profitability in a safe working environment across the local business.The local legal entity of this position is ABB K.K.

This position reports to

Quality Manager

Your responsibilities

• Supporting customer to operate PixelPaint (*1), Atomizer (*2) safely and efficiently
• Taking inquiry of customer and ABB Field Support Engineer to answer questions
• Following support process of Warranty, SI (recall), Reporting with Quality Assurance team
• Collaborating partners and suppliers to find best solution and proposal for next level
• Learning Lean Six Sigma method to find systematic approach with academic basis
• Participating in technical meeting to catch up with updated information
• Instructing and advising to be common tool for all activities of improvement process

Your background

• Technical College/University degree (Electrical, Software or Engineering area are preferred)
• Experience of robot programming by Python or simulation is preferred
• Experience of painting area of automotive industry is preferred
• Familiarity with international environment
• Acceptable for business trip internationally
• JLPT N1 level of Japanese
• Acceptable to use English on business situation

Benefits

• Retirement plan
• Life insurance
• Flexible work practices
• Paid Parental leave (gender neutral)
• Transportation Allowance

More about us

ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world’s leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries. www.abb.com/roboticsWe look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website.Work model: hybrid #LI-hybrid