Technical Support Engineer (M/F/D)

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

In this role, you will be responsible for providing Technical Support to both internal and external customers in the field of robot technology, ensuring timely and cost-effective support. You will play a key role in supporting our field service operations, proactively resolving technical issues, and assisting service technicians.

This position reports to

Service Team Leader

Your responsibilities

• Provide technical assistance to customers, addressing inquiries and resolving technical problems
• Conduct diagnosis and generate error reports for customers and internal development teams
• Independently assess and evaluate situations, initiating necessary actions to minimize production downtime for our customers
• Collaborate with various departments, suppliers, and our manufacturing facilities to reduce downtimes of our customers production facilities and to allocate resources efficiently
• Support on-site service technicians in preparing and executing service interventions
• Train on-site technicians in the use of service tools and methods
• Supporting the resolution of quality issues in cooperation with manufacturer facilities

Your background

• Technical degree or equivalent qualification
• Minimum 5 years of experience in a technical field, preferably in electrical engineering or mechanical engineering, with a focus on robotics or automation technology
• Proficiency in MS Office applications; familiarity with SAP is advantageous
• Strong analytical, teamwork, and communication skills
• Self-driven and capable of prioritizing tasks
• Fluent in German (spoken and written) and good command of English

Benefits

• Canteen
• Wellbeing program

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.Work model: hybrid #LI-hybridABB is able to offer you an interesting role within a highly motivated team, together with open communication structures. On the basis of a personal, practice-oriented induction programme, you will be given the opportunity to acquire the confidence needed to work independently and self-reliantly within your assigned area. Even after the joining phase, ABB offers a wide range of individual career development opportunities and supports you in realising your career goals with targeted training measures. At ABB you will find an attractive working environment in all phases of life - including mobility services such as bicycle leasing, policies for sabbaticals and home office, the ABB children's vacation camp and taking care of family members. Interested in joining our team? We are looking forward to receiving your complete application through our online tool. In the case of equal suitability, people with severe disabilities and their equals are given preference.ABB AGYour contact is: ABB PersonalDirekt +49 (0) 621 381 3500 ABB Data Privacy Statement:https://new.abb.com/privacy-notice/candidate