Senior Delivery Leader

Senior Delivery Leader

Wroclaw, Poland

We collaborate with our business partners to deliver services that span the globe by identifying, creating and building out strategic capabilities that meet current and future demands, which are leveraged throughout the organization.

DISCOVER your opportunity

What will your essential responsibilities include?

·         Establish strong relationships with onshore Business Process Owners. Support and advise them in all aspects regarding Credit Control and Policy Management for Europe, UK and Ireland and US .

·       Work together with onshore process owners, Middle Office and other segment’s operations representative in establishing best practice and operational excellence.

·       Drive and establish a coherent, standardized and reliable framework for performance measurement for all operational activities. Monitor performance metrics (quality, capacity utilization, turnaround time, accuracy, etc…), report accurately towards onshore business owners, and identify and implement required actions.

·       Process Performance and Process Improvements – Quality Assurance issue identification and resolution. Critical backlog management

·       Lead the solution designing and implementation of key process improvement initiatives and projects based on customer/business need.

·       Ensuring good relation and dialogue between ESS locations

·       Exchange of information & communication between Middle Office and Enterprise Support Service Offices

·       Escalation management – Process relationship and System issues. Partner with transitions to manage transition related issues.

·       Attract, develop and retain talent across the team by cross-training, internal job rotation and selected onshore assignments for key staff. Further strengthen the Middle Management team by providing growth opportunities and by identifying and enabling opportunities and synergies across the teams

·       Coach and mentor managers and key colleagues within Poland

·       Ensure governance and compliance with AXA XL internal rules, regulations and policies.

·       Actively engage with Customers to understand and drive Continuous Improvement.

You will report to Head of Insurance Operations – Managed Services.

SHARE your talent

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

·       15 years’ experience, preferably in the insurance, banking, technology industry, in operations, project and process management, outsourcing in leading and implementation of various initiatives, preferably in BFSI in a matrix structure.

·       Ability to think beyond own area of direct responsibility and consider broader implications on downstream process.

·       Analytical skills and ability to work independently and under own initiative.

·       Relationship management with a proven track of positively collaborating, influencing and extensively coordinating with internal and external partners.

·       Leadership: Demonstrates managerial skills, coaches, trains, sets expectations and holds people accountable for execution.

·       Strong business acumen

·       Develops departmental plans, including business, production, operational and/or organizational priorities

·       Controls resources and policy formation in area of responsibility

·       Decisions are guided by resource availability and functional objective

·       Fluent in MS Office Suite: Excel, Power Point, Visio.

·       Strategic and creative thinker

·       Compelling communication skills.

·       Innovator and good influencing skills.

·       Approachable and able to relate across all business lines.

·       Work independently with minimal supervision.

·       Master of Science degree preferably in business management, finance or related discipline.

·       Potential for international travel; 20-40%.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity.  AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action:  We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability