Senior Infrastructure Delivery Specialist

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about IT infrastructure projects delivered on time and in best quality. Our Prague Infrastructure Delivery Management team is continuously expanding. No matter your level of Senior infrastructure Delivery specialist proficiency, you can always grow within our diverse environment.

The Senior Infrastructure Delivery Specialist is an essential and key role in the Build to Run process within DHL. As a Senior Infrastructure Delivery Specialist, your role is critical in supporting and participating in Infrastructure Delivery Management activities. Your primary responsibility is to ensure the timely delivery and release to production of new or enhanced services and IT infrastructure components in accordance with ITS standards, processes and procedures. As a Senior Infrastructure Delivery Specialist, you will have ultimate responsibility for deliverables to customers and other support teams involved in the Build and Run phases of medium to large scale and complex projects. You will work independently on assigned projects and other tasks. You will support and supervise junior colleagues.

The role of Senior Infrastructure Delivery specialist ensures execution of the following activities related to delivery of infrastructure:

•Coordinate Infrastructure Delivery and act as project manager for small- and large-scale Hosting service projects, plan and schedule related Infrastructure Delivery activities. 

•Manage internal projects focused on hardware infrastructure improvement with related activities such as project planning, resource planning and reporting

•Coordinate change requests to production environment, responsibility for quality of documents and minimal adverse effect to business, coordination within Infrastructure Solutions & Service Quality (ISQ)

•Single point of contact for multiple specific projects on behalf of ISQ

•Obtain sign off of Operational Acceptance Testing (OAT) for managed projects to ensure environment released to production has been delivered according to ITS standards and is fully supportable by Operations and application support departments

•Manage release of HW infrastructure related changes into production

•Gather, asses, and communicate critical information on a timely basis, by interacting with a broad set of specials-based, high-performing and multicultural teams

•Obtain timely information from a variety of stakeholders

•Document best practices and adhere to formal standards and processes as laid down 

•Provide consultancy on infrastructure standards, delivery lead-times, processes and procedures

•Extensive knowledge of IT infrastructure used by the Operations Centre such as operating systems, databases, storage, monitoring tools, backup, middleware and trends in the IT field

•Strong organization, communication skills, negotiation and relationship management

•Strong analytical and planning skills

•Advanced English written and spoken

•Advanced in MS Office applications

•Five years working experience in project management or minimum three years of working experience in an IT company

•Experience with environment using ITIL best practices

•Experience with change management and release to production processes

•Experience in a large computing environment

•ITIL and Prince 2 certification

•An extra week of holiday (25 days/year) and 6 Self-sickness days/year

•On-going professional & technical training and certifications

•Flexible working hours with home office possibilities

•Edenred Cafeteria program including fully covered lunch vouchers

Hi, my name is Barbora Vesela and I’m a team manager. I started my career at DHL IT Services back in 2004, when I took a role as Change management analyst in the Change and Configuration management team. Gaining more hands-on experience with IT Service management has always fascinated me, so I moved to the EMEA Projects team. From there, I moved fast through the company ladder and soon landed a Senior Infrastructure Delivery specialist role. In 2015, I moved to a management role, being Manager of Infrastructure Delivery management EU&AM. Together with the strong support of a multinational & diverse team, we are working on our common ambition – high quality project and Infrastructure Delivery. Looking forward to having you onboard!