AdresseSenior Claims Specialist is responsible for handling all types of Motor Claims (including own vehicle damage, third party property damage and third party bodily injury), and to ensure proper reserving, adjustment and settlement of all claims.
The jobholder also needs to attend claim enquiries from Customers, Business Dept & Business Partners.
The jobholder is also required to work closely with contractor and/or service providers on the daily operation of claims handling.
Requirements:
• Customer-oriented, socially confident, well organised, good team player and able to work independently.
• Strong analytical, mediation, interpersonal, presentation and problem solving skills.
• Pleasant personality with excellent communication skills in both English and Chinese.
• Sound PC skills and ability to operate to tight deadline.
• Problem solving skills to identify the strengths and weaknesses of alternative solutions and conclusions.
• Legal and technical knowledge in relation to claims processing would be an advantage.
Your Profile
Requirements:
• Customer-oriented, socially confident, well organised, good team player and able to work independently.
• Strong analytical, mediation, interpersonal, presentation and problem solving skills.
• Pleasant personality with excellent communication skills in both English and Chinese.
• Sound PC skills and ability to operate to tight deadline.
• Problem solving skills to identify the strengths and weaknesses of alternative solutions and conclusions.
• Legal and technical knowledge in relation to claims processing would be an advantage.
About AXA
We always start with our customers
As one of the largest global insurers, our purpose is to act for human progress by protecting what matters.
Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.
About the Entity
ABOUT AXA HONG KONG AND MACAU
AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 54 markets and serving 105 million customers worldwide.
As one of the most diversified insurers offering integrated solutions across Life, Health and General Insurance, our goal is to be the insurance and holistic wellness partner to the individuals, businesses and community we serve.
At the core of our service commitment is continuous product innovation and customer experience enrichment, which is achieved through actively listening to our customers and leveraging technology and digital transformation.
We embrace our responsibility to be a force for good to create shared value for our community. We are proud to be the first insurer in Hong Kong and Macau to address the important need of mental health through different products and services. For example, the Mind Charger function on our holistic wellness platform “AXA BetterMe”, which is available via our mobile app Emma by AXA, is open to not just our customers, but the community at large. We will continue to foster social progress through our product offerings and community investment to support the sustainable development of Hong Kong and Macau.
AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.
What We Offer
We offer excellent career prospects and attractive remuneration package to the right candidates.
