AdresseWaldorf Astoria is looking for anOvernight Operations Managerto join the team in Chicago's Gold Coast! This is an exciting time to join the team as the hotel recently elevated the hotel completed a renovation.
This Forbes 4-Star property located in downtown Chicago has a Parisian-style charm with 318 rooms, 8,500 square feet of banquet space, and 4 food and beverage outlets. This includes a restaurant, 2 bars, and in-room dining.
In this role, you will report into the Director of Front Office and oversee 8+ team members during the evening shift within front office, housekeeping, in room dining, security and engineering.
The ideal candidate will be an exceptional leader who has the ability to enhance the guest's experience and to offer creative solutions to any challenges or special requests. Prior experience managing a union staff and working in a luxury hotel are a plus and the successful candidate will most likely offer experience in front office/overnight audit and overall rooms division operations.
Want to learn more? Hotel Website, Facebook, Instagram
What will I be doing?
As an Overnight Operations Manager, you would be responsible overseeing hotel operations in the absence of the General Manager in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Oversee all hotel operations to include, but not limited to, guest service and registration (check-in/check-out), staffing, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, department management and policy and procedure implementation and enforcement
- Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolve guest concerns
- Communicate with and ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Assist in operational areas as needed (i.e. serve as bel lperson, cover breaks, etc.)
- Patrol the hotel and the property to observe service and quality levels and safety and security status to address any issues or concerns
- Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Complete and review reports
- Ensure compliance with Company standards
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Medical Insurance Coverage – for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
