It Supporter

Hey, nice to see you here!
With nearly 40 years of experience in the IT industry, we at Oniko are dedicated to creating the perfect connection between qualified professionals and their ideal positions. We are excited to present you with a promising opportunity for the position of VIP IT Supporter (m/f) starting from April 2, 2024, at our customers location in Baar, ZG.
Are you ready to help shape a secure IT future? We look forward to your application.
Your Responsibilities:

• First and second level support (on-site and/or via remote support) based on ITIL Framework
• Top Management and VIP users
• Installation, maintenance and administration of notebook’s, board/meeting rooms, peripherals and mobile devices
• Performing administrative support (e.g. access management)
• Diagnosing and resolving technical issues
• Escalating problems where necessary to management or third-party suppliers
• Keeping documentation up to date

Our requirements:

• 3-10 years of experience in end user computing
• Able to serve all end-users and to satisfy VIP users
• Excellent stakeholder management skills
• Pro-active user centric mindset
• Knowledge of Asset management, M365 and SharePoint
• Knowledge on ITIL framework and ticketing tool like Service Now
• Fluent in English, which is mandatory for this role
• Speaking German, would be a plus

What we offer you:

• Attractive employment conditions
• Further training opportunities within the framework of the Swissstaffing Organisation ( Link )
• Possibility of fleet discount offer from partners such as Mercedes or AMAG
• Independent and varied work
• Five weeks of vacation
• A well-coordinated team

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