Internship / Working Student

NinjaOne is a leading unified IT operations solution that simplifies the way IT works. With NinjaOne, IT teams can automate, manage, and remediate all their tasks within one modern, intuitive platform, improving technician efficiency and user productivity. NinjaOne supports over 9,000 IT departments and managed service providers around the world and is consistently ranked #1 for its world-class customer support. NinjaOne has been recognized as the best-rated software in its category on G2 and Gartner Digital Markets for the past 3 years.

Internship / Working Student

English

As part of the Customer Success team, you will assist the team with their tasks, and you will be also involved in helping the management team to empower the organization.

• Calling customers for various reasons (follow-up, billing, welcoming them to NinjaOne)
• Preparing and sending administrative documents
• Being involved in several decisions concerning the future of the team and doing research for the management team and sharing your opinion
• Analysing the performance of the customer success team members and making suggestions for improvements
• Assisting in the recruitment process of new Ninjas
• Creating presentations for internal and external use to improve communication and messaging
• Participating in customer meetings
• Creating templates and e-mails that our team will be using in the communication with our partners
• Building and conducting questionnaires for our customer base
• Consistently work with the team managers to update our internal knowledge base and training material
• Assisting and helping to conduct training workshops

• Professionally proficient in English
• Eager to learn and discover
• Dynamic and adaptable
• Solution-orientated

Great plus:

• Professionally proficient in German or French
• Prior usage/knowledge of SalesForce

Grow personally and professionally with one of the fastest-growing companies
Develop your skills through our renowned training platform
Receive competitive compensation
Collaborate with a curious, kind, international, and intercultural workforce
Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz

Apply via https://ninjarmm-llc.hirehive.com/job/108944/customer-success-intern-berlin