AdresseThe historic Arizona Biltmoreis seeking an Event Coordinatorto join the Catering and Events Team!
Located in the heart of the prestigious Biltmore neighborhood in Phoenix since 1929, this gorgeous 39-acre property reopened in May 2021 after undergoing a $100 million renovation. This iconic hotel has over 700 rooms, over 200,000 square feet in banquet space, and 8 food and beverage outlets(including 2 restaurants, 2 pools, 2 bars, a gelato shop/café, and in-room dining).
- Classification: Full-Time
- Shift: Monday - Friday
The ideal candidate will at least one (1) year of guest contact or customer experience and it would be advantageous to have Knowledge of the hotel property management systems (Delphi.fdc).
Want to learn more? Hotel Website, Instagram, Facebook
What will I be doing?
As an Event Coordinator, you will be responsible for assisting and supporting several Catering & Event Managers. Specifically, your essential functions will be to perform the following tasks to the highest standards:
- Organize, plan and prioritize your duties by developing plans and goals.
- Timely communication to internal and external clients via telephone, email, written documents or in person.
- Handling phone calls, e-mails and greeting clients for Catering and Events in a professional, courteous manner.
- Inputting programs in booking systems, managing VIP guest arrangements, and coordinating site visits.
- Creating and communication of documents including but not limited to BEOs, group resumes, post event reports, menus, diagrams/floor plans.
- Working with affiliate groups.
- Assist with clients and deliver on the client’s expectations.
- Demonstrate knowledge of job systems, products, booking systems, and processes.
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution for the client.
- Ensure high quality service by communicating and assisting others to understand the guest needs.
- Participate in customer site inspections and assist with the sales process as necessary.
- Other duties as necessary based on business needs.
- Regular attendance
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits- Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune.
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Access to your pay when you need it through DailyPay
- Health insurance
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Go Hilton travel discount program
- Best-in-Class Paid Time Off (PTO)
- Supportive parental leave
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
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