Adresse80% of the world’s goods transit through the shipping container - the building block of today’s global economy. We are re-inventing the container and what goes around it to make logistics more efficient and cleaner.
At AELER, you'll join a multicultural and multi-disciplinary team of experts pursuing this objective. We work on everything from materials, electronics and artificial intelligence to brand building, commercialisation and customer service. We care about people, innovation, sustainability and delivering quality products and services to our customers and beyond.
Your experience
- Empathetic listener and great at building relationships that focuses on understanding customer wants and needs to find win-win solutions.
- Quick learner with the ability to grasp and engage with technical concepts.
- Strong communication skills and the ability to explain complex concepts in a simple manner.
- 3+ years of customer facing experience in a client success/support/ sales role (experience in logistics is a plus).
- Customer obsessed and willing to go the extra mile to overcome challenges in a collaborative and flexible manner.
- Highly autonomous and confident at thriving in a 100% remote environment. (We know it’s not for everybody so please consider carefully if it’s right for you).
- Fluent in English - An additional language to business proficiency is a bonus - the more the merrier!
Your responsibilities
- You will coach customers and manage their expectations and timelines, as well as providing expert input related to their collaboration with Aeler.
- You’ll handle both simple and complex client enquiries or situations and closely collaborate with our Product team to solve them.
- You’ll help us to develop and maintain our market knowledge and contribute to operational process improvements that will enable us to achieve an awesome operational environment.
- We’re looking for you to stretch us and yourself to find new and better ways of working and solving problems for our customers while supporting our Product, Sales and Marketing teams.
- You’ll be an expert in the customer journey and will provide feedback to the Product team based on your customer insights.
- We want you to contribute to other areas that interest you too. We are a high impact company and “Ambitious'' is one of core values, so you’ll have the opportunity to contribute in areas beyond just core daily operations too.
What you’ll love about us
- We are on a mission with significant global impact, and it shows.
- We care about each and everyone.
- We value highly the personal development of Aelerians.
- We make things happen.
- We value honesty and integrity
Benefits
- The opportunity to be part of a high growth company that is transforming an industry and will impact the world at large
- Work freedom and a good work/life-balance, all included
- Equity in a prosperous scale-up
- Yearly company retreats to meet all your talented co-workers
