Location: Vienna, Austria #LI-hybrid
Novartis is unable to offer relocation support for this role: please only apply if this location is accesible for you.
As Customer service you will be in close alignment with our customers, internal stakeholders and external partners to develop the best possible plan of order execution. As a team we manage upcoming changes and avoid stock outs. In his role you will report to Supply Chain Manager & Customer Service Head.
Key Responsibilities:
• Independent management of Customer Service activities (order management, complaints, dunning, forecasting ...) according to internal guidelines and customer requirements
• Measurement and monitoring of Customer Service KPIs
• Proactive communication with customers and business partners - timely processing and response to inquiries; well-structured and solution-oriented communication
• Inventory optimization of store supply (handling rush orders, avoiding shortage in supply ... )
• Alignment with all involved stakeholders, such as Freight forwarding agent, Planning, Logistics, Customs

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Essential Requirements:
• Finished high school diploma, general education degree or similar with at least 3 years of work experience OR university degree with no experience
• Fluent in spoken and written German
• Good knowledge of English
• MS-Office experience
• Team player with a structural and pragmatic working style with a high degree of flexibility, the ability to work under pressure and good communication skills
Why Novartis?
Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here:
You'll receive:
You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards
In addition to a market-competitive base salary, we offer an attractive incentive program, a modern company pension scheme, childcare facilities, learning and development options as well as worldwide career opportunities within the Novartis group. In accordance with Austrian law, we are obliged to disclose the minimum salary as stated in the collective bargaining agreement. For this position the minimum salary is € 33,488 /year (on a full time basis). We also offer a potential market oriented excess payment in line with your experience and qualifications. We are open for part-time and job-sharing models and support flexible and remote working where possible.
Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams’ representative of the patients and communities we serve.
Our recruitment decisions are based on selecting the best person for the job, regardless of gender, religion, age, colour, race, sexual orientation, nationality or disability.
Adjustments for Applicants with Disabilities:
If because of a medical condition, physical disability or a neurodiverse condition you require an adjustment during the recruitment process, please reach out to disabilities.austria@novartis.com and let us know the nature of your request as well as your contact information. The support which we can provide will include advice on suitable positions as well as guidance at all stages of the application process. Austrian law provides candidates the opportunity to involve the local disability representative, Behindertenvertrauensperson (BVP), in the application process. If you would like to request this, please let us know in advance as a note on your CV.
Join our Novartis Network:
If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:

SUPPLY CHAIN

Austria