Claims Manager Property, Australia

Claims Manager, Property

Sydney. Hybrid

Our Claims team sets us apart. Our experienced Claims specialists use their expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement. 

As the PropertyClaims Manager for Australia you will play a pivotal role in overseeing, managing and resolving AXA XL's largest, most complex claims. You will manage our property claims portfolio and oversee best practices, provide insights into emerging risks and trends, and drive lessons learned. You will act as key liaison for Underwriters for property in Australia. You will contribute to overall Claims leadership strategies.

This is a regulated role under the Central Bank of Ireland’s Fitness and Probity regime.

DISCOVER your opportunity

What will your essential responsibilities include?

• Monitoring and directing a portfolio of propertylosses and potential exposures, promoting best claim handling practices and providing compliance with early warning and loss protocols across Australia.

• Acting as a point of coordination and referral for property Claims matters across Australia.   

• Providing oversight regarding processes related to coverage analysis, investigation, evaluation, reserving and resolution of a book of product-specific claims, in accordance with established guidelines, service standards, and regulations, while respecting local culture and marketplace differences

• Ensuring that AXA XL makes consistent technical claims decisions in line with Global Guidance – driving technical excellence across Australia property Claims 

• Assessing potential complex claims across multiple jurisdictions including providing guidance on case strategies and action plans with local property team 

• Providing/ driving technical guidance and training for property Claims resources across the Region, leveraging available global resources and knowledge 

• Collaborating with Country/ Regional Claims Management to drive superior claims service and ensure effective and appropriate resourcing approach given the claims portfolio for property in the Region 

• Providing ongoing insights and advice to stakeholders on our large losses as well as material market developments and emerging risks 

• Continually reviewing and embedding global and regional best practices by collaborating with clients, claims resources and other internal and external stakeholders

• Establishing a strong internal and external presence with line of business underwriters, producers and clients and supporting Underwriting on acquisition, wording and product development and participating in industry events including providing thought leadership.

• Coordinating communication and providing insights to actuarial/reinsurance/underwriting regarding any changes to claims exposure, emerging exposure trends and issues that may impact IBNR determination.   

• Leading Claims response to catastrophe/ major events/ emerging risks for property in Australia and coordinating reporting to key stakeholders.

• In conjunction with Country Management, managing and developing a team, ensuring robust succession planning, and creating a culture of continuous improvement. Assisting in attracting, retaining and developing high performing claims talent.

• Leading and/or supporting internal projects to assess and implement improvement opportunities.

You will report to the Head of Claims, Australia.

SHARE your talent

We’re looking for someone who has these abilities and skills:

• Claims Experience: Proven in-depth property claims experience – with experience in portfolio management as well as more complex claims experience. Specialized product-specific experience required as well as litigation management, field case management and pertinent regulatory issues. 

• Legal & Regulatory Knowledge: Strong knowledge of multi-jurisdictional insurance coverage law and claim regulations in Australia. High dedication to customer service including professionalism and diplomacy in broker and insured relations. 

• Leadership and Management:  Lead by example with performance, engagement and commitment. Experienced leading a team of experts across various locations. Takes initiative.  

• Strong Collaborator:  Develop and maintain productive working relationships with insured, brokers, claim handlers, underwriters and legal counsel.  Provide guidance and seek input from others as needed to achieve the best result possible.  

• Effective Communicator: Proven verbal and written communication, collaboration, presentation and influencing skills. Able to communicate effectively with internal and external stakeholders across cultures. 

• Results Oriented: Approach tasks proactively, prioritises. Analytical and sound judgment skills with the ability to take initiative and to work independently. 

• Continuous Improvement Focused: Willing to ask questions and explore new ideas. Eager to learn and focused on continuously improving technical skills and claims capabilities. 

• Ability to travel interstate occasionally and be flexible at time to connect with our property Practice outside the Region 

• Customer Service: High dedication to client, team and vendor relations evidencing professionalism and diplomacy in all situations. 

• Ethical approach: Have an impeccable reputation for ethics, integrity and the highest standards of professionalism. 

• Education: Bachelor’s degree or equivalent required. Legal or Claim Handling qualification desired.  

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe

• Robust support for Flexible Working Arrangements

• Enhanced family friendly leave benefits

• Named to the Diversity Best Practices Index

• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity.  AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.

• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.

• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.

• AXA Hearts in Action:  We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability