Warranty Service Manager (M/F/D)

Within the area of marketing & communications, we fill interesting positions with attractive clients throughout Germany from Junior Product Manager to Head of Marketing (m/f/d). Interested? Apply now at AVANTGARDE Experts!

WARRANTY SERVICE MANAGER (M/F/D)

• Creation of the Warranty Service plan (list of activities) for the new products including the creation of Warranty Service artefacts (warranty cards, call guides, frequently asked questions)
• Participation in global project meetings to ensure that the service model is in line with product specifics and commercial objectives
• Definition of warranty terms and their communication strategy
• Holistic end-to-end view of the service delivery process and alignment of the value chain with global service delivery targets
• Ensure that the relevant acquisition and customer loyalty programmes are aligned with the central Warranty Service

• Experience in providing technical Warranty Services, preferably in the consumer electronics industry
• Excellent understanding of the dynamics of customer service functions and the value chain
• Ability to build strong relationships between different functions at all levels, internally and externally
• A collaborative and agile approach, with experience of working in a fast-paced environment with multiple concurrent projects
• Excellent English communication skills

• 30 days vacation
• 100% Remote (germany)
• Employee discounts and events
• The chance to gain experience in a renowned corporation

Then we look forward to receiving your convincing application including salary requirements and earliest starting date via our online portal.