IT Solution Architect (f/m/d) - ServiceNow IT Service Management

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

What you’ll do

As an IT Solution Architect (f/m/d) on our team, you will define Solution Architecture and ensure implementation of our IT Service Management solutions on our harmonized ServiceNow landscape used by thousands of users across the globe. You will closely collaborate with business owners, product managers, product owners and other experts in an agile environment.

In your daily business, you will make technical and architecture concepts, contribute to implementation, and operations of SAP’s Service Management applications and landscape. You should be able to understand business demands, design corresponding Solution Architectures and drive implementations with the agile development team. In the program you are leading based on your deep expertise and dedication to establish a reliable and end user friendly solution.

Concretely, you will:

• Lead Solution Architecture for dedicated IT Service Management topics (e.g. Incident Management, Problem Management, Service Request Fulfillment, Change Management)
• Work closely with sprint teams to ensure architectural design is transferred in working products
• Become proficient with business processes and transfer business demands to reliable and simple solutions
• Drive continuous improvements with focus on quality, stability, usability and maintainability
• Applying DevOps mindset to take operational responsibility for the provided solutions
• Establish a trusted partnership with our internal business and technical counterparts and enable “ONE TEAM” spirit from delivery to operation

What you bring

• Academic degree (Bachelor or Master) in Information Technology, Software engineering, business informatics or related fields
• 5+ years of professional working experience in architecture or development (with focus on ServiceNow)
• Experience in designing large-scale IT systems
• Experience in agile application delivery processes, procedures & agile implementation methods (e.g. SAFe)
• Good IT/Cloud knowledge with particular focus on enterprise applications and application architecture
• Experience in architecture development methods like UML, BPMN documentation methodologies and requirements analysis and application architecture design based on it
• Leader and team player – give guidance and show excellent coordination skills, passionate about execution, motivated and self-managed

Meet your team

We are responsible for harmonizing and optimizing SAP’s support & cloud operations processes and parts of security operations on a user-centric, innovative platform, focused on delivering a simple, stable, effective and desirable internal (for SAP employees) and external (for SAP customers) customer Service Management. Central to this effort is the 3rd Party SaaS platform ServiceNow and its applications IT Service Management (ITSM), IT Operations Management (ITOM) and Security Operations Management (SecOps).

By creating this solution, we serve all SAP lines of business and cross teams.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 383904  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid