| Gesellschaft | TeslaMehr sehen |
 Adresse | Austin, Texas |
 Form der Arbeit | Full-time |
| Kategorie | Business |
Jobbeschreibung
- Customer focused: Your scope is inclusive of multiple customers: Tesla Owners, Mobile and Service Teams. Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. Our service teams depend on your team’s performance to ensure their teams execute to the level necessary to exceed our owners’ expectations. You will coach your team to elevate their customer service approach and assist the team in developing and implementing appropriate standards and processes to continuously elevate the overall service experience
- People: Your team will look to you to champion open communication, active problem solving, and a positive work environment. You must have the ability to inspire and coach your team to meet both daily and strategic goals for local, regional and territory service teams
- Operational excellence: You must understand every aspect of your team’s performance, and work with our Service leaders to increase efficiency and drive continuous improvement in all aspects of operations. You must actively facilitate exceptional team performance and partner with your service leaders to identify and remove waste in operational processes. We expect you to promote safety, efficiency, quality, customer experience and excellence in all your actions and decisions
- Financials: You are expected to understand our business and ensure excellence in the team’s daily operations to achieve specific goals in productivity, quality, output, cost as well as revenue / margin where applicable
- Technical acumen is required. You must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures
- Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success
- Be strategic and proactive. You must think ahead to give your team the tools they need to be successful. Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset
Anfrage
- Bachelor’s degree or equivalent professional experience
- Prior leadership experience in a service-focused industry; automotive expertise is not required
- Experience leading teams and managing a diverse group of roles and responsibilities
- Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven, environment with strong customer facing responsibilities
- Experience running complex processes using Lean or other techniques
- Must have a valid driver’s license in country of employment
Refer code: 1185501. Tesla - Der vorherige Tag - 2024-01-31 22:32
