Service Desk Technicien - Geneva

Founded in Geneva in 2018, Enova Group offers IT services in Switzerland, Luxembourg, France, and soon in Monaco. Specializing in digital strategic consulting, operational performance, and information technology. We focus on the most sought-after IT skills and complete project management.

Our holistic expertise allows us to effectively support our clients in their projects, by cultivating strong partnerships and aiming for excellence with our qualified experts.

We are currently hiring a bilingual (french/english) Service Desk Technicien to support of our clients based out of Geneve, Switzerland.

You will join a human size and growing team located in Geneva (CH), Lyon (FR), Sofia (BG) and Beijing (CN).

Reporting to the Service Desk Supervisor, you will be a key player in providing the high-level support given to our users for our client Headquarters located in Geneva.

To succeed in your mission, you will be supported by our worldwide IS Team.

The main tasks will be related to the following areas:

- Provide L1/L2 support to our users in an international environment, including the Top Management of the Group, and operation users

- Manage local IS material (computers, phones, printers, meeting rooms, access control, accessories...)

- Management of newcomers / purchase and delivery of hardware / maintenance of standards and lifecycles / training

- Offer support for some company events (Annual General Assembly, Townhalls...)

- Write and keep updated the operational procedures

- Being occasionally involved in IS projects (Worldwide)

- University degree in IT System & Network engineering

- At least 3-5 years of proven experience in User Support (including VIP)

- Service provider mentality and solution oriented

- Great IT skills combined with a good business understanding

- Knowledge of end-user systems (Microsoft Windows, M365,...) and Infrastructure (networks, servers, security management...)

- Knowledge of IS M365 administration tools such as Endpoint, Azure Active Directory, Teams

- Fluency in English and French is a must, any other language a plus

- User orientation, good communication skills and pedagogy are mandatory

Bonus point if you have:

- IT certification such as Microsoft Office Specialist would be a plus

- Experience using ServiceNow would be a plus