Senior Cssc Back Office Engineer Cbs

Senior CSSC Back Office Engineer CBS Application Deadline: Workplace: Hybrid Position Location:

Cairo, EG, 11511

Contract Type: Full-Time Employment Type: Regular

Contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries. Provide subject matter expert level technical support by delivering world class Customer Service by handling complex and escalated inquiries/quotations for the customers. Support and guide CSSC Back-office team, provide internal team trainings.

Your main responsibilities:

• Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. assuring the functionality of the solution in practice.
• Follow up on Customer interactions within set SLA.
• Process special orders and inquiries in coordination with the suppliers.
• Support sales teams by handling tenders and projects, include providing dimension, specifications, calculations, time of delivery, operation, and maintenance issues, etc.
• Identify business opportunities and handover to external sales.
• Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available.
• Act for implementation of the Quality Policy, Environment, and Security of Work to achieve the proposed targets.
• Support with ad hoc tasks defined by leadership.
• In cases act as a deputy in a local team setting as defined leadership.

Your required skills and experience include:

• Bachelor’s or master’s Degree or equivalent work experience (minimum of 5+ years of experience)
• Previous experience with pump application engineering or pump technical support is essential.
• Knowledge of business structure, products and key market needs to create a successful Customer centric experience.
• Demonstrate working knowledge SAP (CRM/SD).
• Familiarity with MS Office applications.
• Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
• Excellent written and spoken English.

Do you want to learn more?

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

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We look forward to hearing from you.

About Grundfos
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.