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Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
THIS ROLE CAN BE BASED IN MILAN, MADRID, LONDON, PARIS, DUSSELDORF, WARSAW, IRELAND, NETHERLANDS
Purpose
Primarily responsible for supporting Service Management of Regional HR services through process reviews, vendor management and escalation support on an ongoing basis. Strive towards the best in class results specific to operational efficiency, client experience & satisfaction and ongoing service level performance. The scope of the work will include acting as the interface between BSC teams (HRBPs, CoEs) and the third-party service providers like Alight delivering the related HR Services. This role will have a significant role in the implementation of new Benefits technology across the EMEA region. In addition, the role may be required to provide relevant HR project support Global OneTouch program.
Scope
The HR Operations Analyst acts as the key interface between HR Centers of Expertise (COEs), HR Business Partners (HRBPs) and key third-party providers, both internal and external.
Responsibilities
- Provide HR Operations Analyst support with the following responsibilities as appropriate related to Benefits:
- Ensure HR Service Center services are delivered in compliance with corporate policies and procedures or any other federal / country regulation as requirements
- Monitor the performance of HR Service Center operations delivered as per the service level agreements with CoEs and support Operational governance (KPI’s, metrics)
- Support issue resolution along with CoEs & HRSC by leading root-cause analysis and defining intervention plans to address issues systemically
- Provide a continuous improvement focus and support HR CoEs to improve core HR processes
- Coordinate optimization and updates to HRSC processes (methods & procedures)
- Creates regional practices and processes, in conjunction with the Global Process Lead, to ensure HR Service Centre services are delivered in compliance with corporate policies and procedures and legal regulations as required
- Supports operational calls with Vendors and multi-vendor coordination support
- Responds to and resolves a variety of escalated issues
- Will have a significant role in the implementation of new Benefits technology across the EMEA region, including process mapping current state, working closely with the selected vendor and liaising with Country HR and other stakeholders.
- Support testing requirements related to the SuccessFactors platform by supporting functionality reviews and regression testing to minimize business impact due to disruption (as required)
- Provide acquisition due diligence & integration support through process expertise on specific HR operations related activities
- Partner with CoEs across management levels to build a roadmap of new capabilities to be delivered in future and address requirements with respect to the specific HR business processes
- Identifies opportunities to improve the efficiency and effectiveness of the systems and process being examined (process improvement/reengineering projects)
- Participates in special projects as they arise, including compliance reviews, audits, and supporting and state specific requirements.
- Support development and delivery of appropriate training related to value improvement and SuccessFactors
- Performs other duties as required
- Drive and own vendor governance and best practices including service level management
Qualifications
- Bachelor's degree or equivalent experience
- Service delivery experience in business processes with additional third-party management experience will be helpful
- Experience in managing metrics driven organization and services
- Understanding of the Value Improvement philosophy and lean business processes methodology
- Demonstrated ability to work well in a team environment with a matrix structure
- Demonstrated Multi-tasking capabilities and ability to work in multi-cultural global environment
- Experience with SuccessFactors required
- Please apply online with your CV in English
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Requisition ID: 578878
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
