AdresseJob Description
As the main contact for customers, you will be responsible for :
- Welcome and ensure customer satisfaction (physical and telephone welcoming)
- Post and control the various operations relating to the customer's stay, in compliance with procedures.
- Inform customers about the hotel services
- Check and close your cash register at the end of the shift
- Respond to information requests from various departments
- Inform your hierarchy of any "abnormal" situation
- Handle telephone calls
What are we looking for?
You have an excellent presentation, organized and rigorous, and have excellent interpersonal skills.
You have a perfect French and English (a third language a plus).
You have experience in reception or customer relations.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
