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As a QA Support / Technical Sales for Electrification Business Area in Shinagawa, Japan, you will be responsible for taking ownership of handling and administrating resolution of customer quality issues (Technical, Warranty, Product Quality) by coordinating with Sales, Operations, Supply Chain Management, Product Marketing Management, Feeder Factories, and other internal and external stakeholders. The local legal entity of this position is ABB K.K.
This position reports to
Customer Operation Manager
Your responsibilities
- Taking ownership of product quality issues for Japan market
- Solving quality issues with balancing customer’s request, business importance, factory’s requests.
- Working with all stakeholders (internal and external) to ensure complete issue resolution to customer’s satisfaction
- Analyzing root cause of problems and ensure permanent corrective and preventative actions are implemented to prevent reoccurrence
- Ensuring high quality customer experience from initial complaint through to final resolution
- Supporting continuous improvement activities
- Monitoring product defect PPM and work with relevant stakeholders to decrease PPM over time
- Identifying and monitoring trends in product defects and work with feeder factories to resolve
- Utilizing ABB Tools to support case management
Your background
- Strong communication skill for making a good relationship with customers, and all other internal and external stakeholders
- Global communication skill for collaborating with factory (Business level in English)
- Local communication skill for collaborating with Japan local stakeholders (JLPT N1 level in Japanese)
- Strong technical knowledge of industrial low voltage electrical products and equipment.
- Electrical Engineering degree or equivalent “on the job” technical experience.
- Proficient skill of MS-Office 365
Benefits
Retirement plan Life insurance Flexible work practices Paid Parental leave (gender neutral) Transportation Allowance
More about us
ABB Smart Buildings digitally transforms commercial, industrial and residential buildings for the highest comfort, efficiency, safety and security - enhancing quality of life in buildings of the future through safe, smart and sustainable electrification solutions, services and products.We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website.Work model: hybrid #LI-hybrid