Program Manager, Collision Readiness

Jobbeschreibung

Develop vision and roadmapfor the collision launch operations based on business need and forecastedimpact, with respective sub-projects and target timelines
Lead team responsible forday to day support of initial collision repairs and act as the point of contactfor field escalations. Continuously drive for improvement and efficiencies
Develop strategy to scale upoperations as we expand deliveries and repair facilities.
Partner with Engineering toprovide feedback on escalations and field countermeasures.
Identify KPIs to trackprogress and success, partner with Business Analytics to develop reportingsuite for tracking and insights
Provide clear updates onprogram status and recovery plans at both working and executive level
Travel to field, engineering, or operationsoffices as need

Engineering or Businessdegree or equivalent experience
5+ years experience inautomotive service industry or quality department, managingprograms/projects, leading teams
Excellent leadership,communication, and interpersonal skills with a high degree of professionalism. Effective communicator across all levels of theorganization: from hourly employees to executives
Evidence baseddecision-making skills, creative thinker with the ability to resolve criticalproblems quickly and independently, willingness to be onsite and hands-on, asneeded
Solid foundation andpractice in change management principles, methodologies and tools (ie Jira,Confluence, etc)
Ability to operate in anambiguous and fast paced environment, must think on your feet, and love solvingproblems.
Be a good listener.Understand that every interaction you have with your stakeholders can providevaluable data.

Refer code: 1191455. Tesla - Der vorherige Tag - 2024-02-11 10:26