Operations Director

Position: Operations Director
Location: Remote
Grade: RCS G
Contract Type: Fixed Term Contract (Full-Time) - 12 Months
Closing Date: Monday 18th March 2024

Are you someone who is driven, organised, and looking for an exciting opportunity in a dynamic environment? Do you thrive in a team that is dedicated to making a positive impact on the lives of our customers and employees? If you're ready to embrace change and make a difference, then we would love to have you join our team.

At DHL, logistics is our core business, but our true passion lies in our people. With a global team of over 500,000 members across 220 countries, we have successfully attracted and retained exceptional talent. Our commitment to innovation and cultural diversity sets us apart as a leading company in the industry. We take pride in offering unparalleled opportunities for personal and professional growth. It's no surprise that we have earned the reputation as one of the "Best Places to Work." Join us and be a part of our incredible journey!

We have an exciting opportunity for an Operations Director to join our business within our Retail sector. The primary purpose of the role is to lead site managers within their cluster or contract, promoting and ensuring safe, efficient, and profitable sites for the organization and the customer and to establish annual and multi-year priorities and growth targets for each site.

If this sounds like a team you'd like to join … keep reading.

We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include;

• Lead the overall approach to resource planning and management, direct reports are recruited, assessed, trained and resources are planned to meet the forecasted volumes and managed to achieve optimum performance within budget and the organisational structure is lean and efficient.
• Accountable for the overall multiyear performance of the site(s), including achievement of agreed customer KPIs, delivering site budget, financial results and other internal KPIs (eg. safety, operational, employee related etc).
• Lead commercial reviews with the customers (growth and renewal) affecting all the sites .
• Have a standardized structure and routine for Monthly Performance reviews for all the sites in the cluster. This is to review both input & output Operational KPIs, Ops excellence programs progress (using DPMs/OPMs) in a structured and standardized format.
• Identify and share best practice about ways to improve effectiveness and efficiency of all sites; ensure this is integrated into Site Development Plans and engage peers to share best practice between sectors and products.
• Lead by example to reinforce behaviours associated with our culture (eg. Respect & Results, Continuous Improvement, Employee Engagement).

You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:

• Stakeholder management skills, a sound understanding and experience of operational processes, with a keen focus on Continuous Improvement.
• Previous experience with Open Book contracts, ideally with an understanding of complex master service level agreements
• Previous experience in managing large scale logistic Operations.
• Capability of planning, defining, and deploying strategic plans.
• Experience in running several sites, geographically located nationwide UK/I.
• Leadership skills, experience in managing several reporting layers below.
• Commercial Acumen and ability to manage others to get things done without direct supervision.

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award winning range of benefits including:

• Access to a Company car or allowance
• Free confidential 24/7 GP Service
• Hundreds of discounts (including Retail, Childcare + Gym)
• Affordable loans & Enhanced Pension Scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://supplychainjobs.dhl.com/jobs/our-benefits/

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.