Director, It Operations

Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!

At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity — because only when we break new ground together can we create something unique. Become part of our team of more than 17.000 employees worldwide and shape your future at HUGO BOSS!

In a fast and frequently changing retail environment, Hugo Boss - Americas is searching for a Director, IT Operations.

The Director, IT Operations will be accountable for the effective and efficient management of IT infrastructure (systems/network), IT Service management (support services), and Information Security for the entirety of the NCSA region. The ideal candidate will have regional responsibility for all aspects of IT Operations, overseeing implementation, operations & maintenance of systems and required processes to ensure the stability and availability of dependent information systems.

While working in collaboration with HB headquarters in Germany, you will also be responsible for the development of technical architecture strategy, new technologies and capacity planning; operational and service management processes to ensure delivery of IT services in the NCSA region, 24/7, 365 days a year.  The ideal candidate should have deep and wide technical experience to ensure the necessary service interdependencies are met. You will also have expert knowledge of IT service management concepts and processes needed to run a mature enterprise IT function.
 

What you can expect:

Responsibilities include, but not limited to the following:

• Support and manage 3 distinct domains – Infrastructure, Service Management, and Information Security. Ensure the availability, support, and maintenance of the NCSA infrastructure (comprising of corporate offices, retail locations, and distribution centers). Work with service leads and central IT Management in Germany to prepare both service specific and wider infrastructure roadmaps.
• Provide strong leadership and technical direction for both strategic and tactical activities.
• Ensure the effective running of key service management processes for the NCSA region (Incident, Problem, Change, Capacity, Demand, etc.). Ensure infrastructure and support services are operated at appropriate maturity levels (runbooks maintained, key processes and procedures documented and followed, routine reports generated and evidenced)
• Maintain adequate levels of information security, including SecOps tasks (infrastructure is secured, patched, and maintained by appropriate teams
• Develop and maintain relationships with senior business stakeholders. Communicate with senior business stakeholders during planed changes and unplanned disruptive incidents.
• Work with central IT team(s) in Germany to anticipate system demands and recommend upgrades, expansions and reconfigurations.
• Participate in Business Continuity and Disaster Recovery planning as required, focusing on technical improvements that could be added to technical roadmaps. Review RCAs, ensure their quality and accuracy and that improvements are driven to avoid reoccurrence.
• Provide strategic direction and oversight for the design, development, operation and support of IT systems & service management that fulfill the needs of the business, including the full life cycle of technical architecture, infrastructure engineering, operations and IT service desk.
• Forecasts future skill needs to acquire and develop an IT workforce with the appropriate mix of business knowledge, technical skills and competencies that balance between growing the agility required to achieve business objectives and ensuring the core IT functions are reliable, stable and efficient.
• Provides leadership, coaching and direction to the IT Ops team.

Your profile:

• Bachelor’s degree in computer science, engineering or related field
• 10 -12+ years managing IT Operations across a global organization.
• Experience working in retail industry preferred.
• Experience managing service desk (scheduling, ticketing, maintaining service levels, reporting, etc.)
• Strong knowledge of ITSec, and SecOps preferred
• Proficient understanding of Applications Development, data base architecture and system integration
• Demonstrable experience of strategic and tactical decision making to ensure the ongoing availability and resilience of infrastructure services
• Excellent technical knowledge of infrastructure disciplines spanning Hosting, Public Cloud, Wintel, Network, End User Compute, Security and Support Services
• Excellent leadership skills to lead teams through difficult operational situations.
• Strong planning and organizing skills including the ability to manage several work streams simultaneously.
• Excellent analytical and problem-solving skills.
• Ability to interact professionally with the full spectrum of stakeholders.
• Self-motivated, determined and focused to get the job done properly, using his/ her own initiative when a situation demands it.
• Ability to learn quickly with a “can-do” attitude to turn challenges into opportunities.
• Excellent communication skills with a capacity to present, discuss, and explain complex issues coherently and logically both in writing and verbally
• Ability to work non-standard hours to support on call escalation issues when the situation demands.
• Ability to travel internationally and domestically on an occasional basis.
• Proficiency with languages like German, Spanish or Portuguese is a plus.

Your benefits:

HUGO BOSS offers a comprehensive benefits package which includes:

• Hybrid Working Model
• Flexible Commuting
• Flexible Fridays & Summer Fridays
• Paid Parental Leave for FT employees
• 21 paid days off (pro-rated based on first year of employment) plus your Birthday off
• Generous Employee Discount Program
• Medical, Dental, Vision Benefits with Health Saving Account (HSA) option
• SHIP (Share Investment Program) 
  • Offers eligible employees the opportunity to become a co-owner and acquire shares in HUGO BOSS AG at special SHIP conditions.
• 401(K) with company match
• Flex Spending Account (FSA)
• Commuter Benefits (Pre-tax)
• Voluntary Benefits and Critical Illness
• Company sponsored Life and Disability benefits
• Employee Assistance Program (EAP)
• Discounts for auto/home/pet insurance 

The expected base salary range for this position is from $180,000 - $200,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered.

We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.