Operations AssociateSwedish speaking – Travel team

Location Helsinki

Fixed-term contract

Are you interested in customer service in an international environment?

We are now looking for Swedish speakingOperations Associate, other Nordic languages are seen as a plus, to join our Travel Insurance Team! Our office is located in Helsinki, Sörnäinen. We work in a hybrid work model in shifts of between 9-18. 

Operations associate is working as a part of Operations team investigating and making independent decisions on customer’s needs. Operations associate interacts with the customers by phone, email and other correspondence. The job requires abilities to understand customer's overall situation relevant to policy and claim perspective.

Key responsibilities

Operations associate will process claims and other tasks wing-to-wing, while following company guidelines. They will always deliver excellent customer service experience and follow up on all issues that cannot be resolved immediately. Their responsibility is to evaluate and make decisions on requests based on information provided and seek some extra help if necessary. You will also be making independent evaluation and decisions, as well as cooperate with for example team members, colleagues and other stakeholders.

Why us?

By joining AXA Partners, you will work with awesome colleagues but also in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills and offering opportunities for professional development and growth. We also have other advantages for our employees, such as lunch and culture benefits.

Are you going to be our new colleague?

We are looking for someone who has the ability to learn and master new information and act accordingly. Our new colleague should be familiar with working in digital environments, so learning new systems would go a bit easier. The most important part are good manners when working with customers and other colleagues and of course the needed language skills.

An ideal colleague would have

• General skills in digital environment (MS Office experience is seen as a plus)
• Native level in Swedish and business proficiency in English (other Nordic languages are a plus)
• High standards of accuracy
• Good communications skills
• Customer service experience

How to proceed

In case you’re ready for the challenge, fill in an application through our portal, attach also your English Cover letter and CV with your salary expectations. Since the Operations associate is making financial decisions, our new colleague must be ready for a background check.

We have other open positions open as well! You can check them at www.axa.com/en/careers.

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.
Our values: Customer First, Courage, Integrity and One AXA.

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
Our mission is to help our Corporate clients to enrich their customers’ experience, with more than 9,000 employees at their service anywhere, anytime.

By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.

Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.