It Support Specialist

Company Description

TOMRA was founded in 1972, based on the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions for transforming how society and industries obtain, use and reuse the planet’s resources to enable a world without waste.

The company’s collection and sorting technology supports the transition to a circular economy, optimizes resource recovery and minimizes waste in the food, recycling, and mining industries. TOMRA turns complex challenges into valuable solutions and enables companies to transform into more profitable, sustainable businesses.

TOMRA has approximately 100,000 installations in over 80 markets worldwide and had total revenues of ~12,2 billion NOK in 2022. The Group employs ~5000 globally and is publicly listed on the Oslo Stock Exchange. The company headquarters are in Asker, Norway.

We like to call it the "clean-loop recycling" and challenge all our employees to take part in the Resource Revolution.

Job Description

As an IT Support Specialist, you will work in the global IT Infrastructure and Support Team focusing on local IT support for regional offices. You contribute to a reliable, professional, and timely IT support for end users. You need to have a customer-centric approach to resolve issues and provide services offered by the Group IT Service Catalogue.

In TOMRA, all local and regional IT functions are merged into one, global function set at 20 locations worldwide, Langenfeld being one of these sites. The mandate of the Global IT function is to support TOMRA with specific services related to IT.

As a member of the regional support team (Europe) in Langenfeld, you will actively participate and contribute within the Group IT Infrastructure and Support teams, assuring we keep our (internal) customers productive with state-of-the-art IT equipment. You may also be asked to provide support for divisional systems if offered through the Group IT Service Catalogue.

To succeed in the role, you will have to work with the below tasks. Some tasks are more repetitive while others fluctuates and will be more periodical and ad-hoc. Tasks may also depend on your specific skills and the need within the team. We work agile and we work according to procedures and policies set at Group level, and expect you to do the same.

User Support

• Provide L1 Helpdesk support to end users
• Manage the IT onboarding process for new hires
• Manage hardware collection in the offboarding process

IT Service Management

• Handle IT requests and incident reports based on assigned priority.
• Collect the required information to escalate to L2/L3 support and help in troubleshooting.
• Review global tickets within your groups and collaborate with the global IT Support organization.
• Report and coordinate support case with 3rd parties (hardware / software /service provider).

Client Administration

• Prepare client computers, mobile devices, access cards for new employees.
• Support users with Windows based client computers and other IT provided equipment.
• Help senior IT staff with administration and facility work.
• Audit client computers and report compliance issues.
• Perform maintenance at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other installations or fixes.

Asset Management

• Manage the handout of assets such as desktop and laptop computers, phones and IT related supplies and ensure the asset records are maintained.
• Manage local equipment (e.g., conferencing systems and printers).

Infrastructure Management

• Check local IT infrastructure, assuring that all systems are in accordance with the provided checklists.
• Support local events like Town Hall meetings and assure the systems are operational prior to the event, provide expert help during the event.
• Assist remote infrastructure team and provide local hands and feet support for the on-premises infrastructure hardware.

Qualifications

We believe this role is a great job for anyone with apx. 2 years experience with tasks listed above. We do not require a university degree for the role, hence a proven track record can be just as good and should be stated clearly in your CV.

As a minimum we require:

• Superior knowledge of Windows and Office 365.
• End user IT support experience.
• Experience with communication and collaboration systems (Outlook, Teams, O365).
• Basic network technology and security knowledge (WAN, LAN, WLAN).
• Basic Windows Server (2019/2022) or Linux administration knowledge.
• Confidence in using English and German as a work language - requesting B2 level or above.

Additional Information

The role is based in the Langenfeld-office (nearby Düsseldorf/Cologne), though being part of a global IT Support team. This may require some planned travelling, and outside normal work-hour meetings. TOMRA Group IT is practicing flexible working and encourage all our employees to ensure a good life balance.

To be considered as a candidate for the role, you must:

• Submit a short motivation letter telling us why you want this job and join TOMRA.
• Submit an updated CV.
• Hold a valid work & residential visa.
• Apply no later than 1st Apr. 2024.

Final candidates will be expected to complete a test, do reference checks, attend interviews on site.

This is what we offer you:

• Competitive salary (based on experience).
• Competitive pension and insurance package.
• Group IT bonus system.
• Possibility to develop and grow in a company that look after its employees.

TOMRA is an equal opportunity employer, where we recognize the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances. TOMRA is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

We are proud to be recognized as a contributor to making the world a cleaner and better place for all, and hope you share these same visions and values. TOMRA CEO Tove Andersen participates in NPAP Plastic Talks panel