Customer Service Representative (f/m/d)

For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you'll find a rewarding role that amplifies your impact on the world and helps you realize life's potential. SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we're pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives. Learn about the Danaher Business System which makes everything possible. You want to help customers and act as a trustful point of contact? You are looking to use your knowledge and experience to help customers and Sciex to further develop a strong partnership? Customer Service Representative (f/m/d) The Customer Service Representative (f/m/d) interacts with customers over the phone or via email to identify needs and determine appropriate action or escalate for further review. You may provide quotes, process sales orders, document customer complaints, and respond to Customer Service needs, including shipment, billing and warranty issues, and basic product inquiries. This position is part of the EMEA Customer Service Team and will be located in Darmstadt/greater Frankfurt with a hybrid working arrangement. In this role, you will have the opportunity to: Process consumables and software orders and quotations for EMEA Update customers on delivery Collate information and documents for customer questionnaires The essential requirements of the job include: Completed education and/or trainings in economical areas First experience working with Salesforce and Oracle Fluency in German and English plus one further language (Italian, Spanish or French) It would be a plus if you possess previous experience in a customer contact/order administration role in a fast-changing sales environment. We offer: SCIEX, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com. At SCIEX, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for SCIEX can provide. When you join us, you'll also be joining Danaher's global organization, where 80.000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization. At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you've ever wondered what's within you, there's no better time to find out.