Adresse
MISSION OF THIS ROLE
As a Customer Service Engineer at Kinexon Sports, you play a pivotal role in ensuring seamless communication between our customers and our technical teams. Serving as the primary interface, you will contribute to the success of projects by providing expert support and driving customer satisfaction through your technical expertise and collaborative approach. For this role it is required to work from our Munich office on a weekly basis.
YOUR TASKS
- Be responsible for delivering exceptional Customer Service by addressing technical inquiries, troubleshooting issues, and providing timely solutions
- Collaborate closely with cross-functional teams, including Product Development and Engineering, to ensure a comprehensive understanding of customer needs and to advocate for improvements in our products and services
- Take ownership of customer projects, providing technical guidance and support throughout the entire lifecycle, from implementation to ongoing maintenance
YOUR QUALIFICATIONS
- You have successfully completed studies in a relevant field, demonstrating a solid foundation in technical principles
- You feel confident with various technical tools (i.e Linux) and possess a deep understanding of the products and services offered by Kinexon Sports
- You have gained several years of experience in a Customer Service or technical support role, showcasing your ability to navigate complex technical issues and deliver high-quality solutions
Join our dynamic team at Kinexon Sports and be at the forefront of shaping the customer experience in the exciting realm of sports technology. If you are passionate about technology, customer satisfaction, and want to contribute to the success of innovative projects, we invite you to apply and become a key player in our Customer Service Engineering team.
You can look forward to this with us
At KINEXON, you will meet people with a similar mindset who are passionate about innovative technologies and love to master new challenges in a team, as well as create great products.
Become part of our team and enjoy the following benefits:
- #GrowBeyondYourself – with an annual learning budget to further support your development.
- #Freetime 30 days (DE) / 20 days (US) paid vacation to refuel your energy (for full-time employees)
- #WeCare – take your time off for the family (parental leave etc.)
- #WorkingHours – Early bird or night owl - you can choose your flexible work hours.
- #FlexibleLocation – we work with a hybrid and remote model.
- #OneTeam - We enjoy spending time together at regular team and company events.
- #OnTop - further benefits selected by you out of a range of benefits that we offer (mobility, sports, vacation budget, training and more)
If you want to find out more about our benefits, you can look here and with a visit to Instagram wearekinexon you can get a look behind the scenes.
About Us
KINEXON is a global location-based technology leader that develops groundbreaking hardware and software solutions for the Internet of Things (IoT). Our vision is a world in perfect, frictionless flow. Wherever assets, people or operations are in motion, we can improve and automate the underlying processes, creating powerful results for our customers. Founded in 2012, and headquartered in Munich, Germany, KINEXON has grown to more than 300 employees across offices in Munich and Chicago.
Being a KINEXIAN means you are willing to create real impact for your team, department, and the company as a whole - all while contributing to our most valued asset, our culture.
At KINEXON we want to establish and guarantee an environment in which each person has equal opportunities and has the ability to shine and develop. We believe passionately that employing a diverse workforce is central to the success of a company. Therefore our employment opportunities are open to all individuals, no matter which gender, race, religion, age, sexual orientation, ability, place of origion, or socioeconomic status.
There is no better time to join than NOW. What are you waiting for? Join us on this exciting journey!
