Claims Specialist Core

DHL Group is the logistics provider of the world with over 580.000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives.  We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain. 

As Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with operational business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company’s employees, assets and liabilities and to meet its contractual obligations towards customers across the group. IRM Benelux is located in Utrecht.

As a Claims Specialist you will, among other things:

• Handle cargo claims from our business partners in an independent way, by gathering all information needed, using our claims management system to document, finalizing the claim with a legally correct decision and by that being an important service partner within DHL.
• Communicate both internal and external with DHL partners and customers, providing a professional and efficient relationship with them.
• Follow-up on pending claims and recoveries in your own portfolio, to make sure our quality meets our target.
• Have the responsibility to support our business partners with deeper insights in claims on customer level and claims trends in a proactive way.

You will work within our culture of quality, service excellence, flexibility and cost consciousness.

To apply for the job, you:

• Have minimum 2 years of experience in claims handling and/or the logistics industry. Experience regarding cargo insurance can also be valuable.
• Have experience with managing customer relationships.
• Like to work independent, but still be part of a team where all support each other.
• Have high energy, and you are constantly challenging yourself to develop.
• Work in a structured and solution-oriented way.
• Are fluent in English and Dutch (speaking and writing).
• Are used to work in an IT-environment with different systems, including Windows office tools.

This is what you can expect from us:

• Professional colleagues who are guiding and supporting you every day.

• Working with diverse stakeholders from different DHL business units.

• A dynamic global working environment with great colleagues.
• A competitive salary, depending on your level of education and experience.
• A CAO à la carte. This is a personal budget for which you determine the purpose, for example for the purchase of extra vacation days or for use as a study costs scheme.
• Possibility to sign up for the collective health insurance.
• Besides two office days a week at our Utrecht office, the flexibility to work from home.