Working Student Enterprise It Support Engineer (M/F/D)

Team

The Enterprise IT Support team provides internal IT support for all employees of the Raisin group and associated collaborators across the globe, mainly in continental Europe, the UK and the US.

We manage IT equipment, on- and off-bordings, account permissions and troubleshoot our colleagues’ problems with our common software and service landscape and their IT hardware. We also administrate and improve our central Service tooling architecture and the physical IT infrastructure in our different office locations.

Your Responsibilities

As a Working Student in our Frankfurt/Main team, you will:

• Collaborate and communicate closely with your team and our internal contacts.
• Manage our IT equipment warehouse in our office locations both on-site and online.
• Prepare the handout of laptops and IT accessories for our colleagues.
• Work with our ticket system Jira Service Management to resolve or escalate our colleagues’ IT tickets.
• Take care of our office network infrastructure and printers.
• Support with the administration of SaaS services like Gitlab, Miro, Jira, Confluence, Automox, etc.
• Create and maintain documentation.
• Collaborate with internal stakeholders on various IT projects.

Your Profile

• Service-oriented and a team player.
• Passion for understanding both technology and user experience combined with an entrepreneurial spirit.
• Hands-on mentality: You show initiative and have a good feeling for when to act and when to ask. We’ll support you in fostering these traits.
• Enthusiast Techie: You know your way around different kinds of cables, plugs, IT accessories and of course computers. Experience on both platforms, MacOS and Windows, is a plus.
• Good communication skills (e.g stakeholder communications). German language skills are a plus.
• Analytical skills, providing good sense of priority.
• Experience in working an IT ticketing system is not necessary, but a big plus.
• Experience in software deployment and patch management is optional, but a plus.
• Ability to thrive in an energetic, fast-paced, high-growth environment.

Join our mission, join our team - and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which, connects more than 40 different nationalities.

You'll find us in our modern and open office in the trendy Kreuzberg district with a view of the Spree River, ideally connected to public transportation and surrounded by a variety of restaurants and shopping opportunities.

As part of our team, you will benefit from:

• Personal training budget of €350.
• Virtual German language classes.
• Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
• Flexible working hours, home office, and 20 vacation days per year.
• Enjoy yearly company retreats to exciting European cities and other (virtual) team events, such as Lunch & Learn, Tech Lunch, Female Empowerment Forum, CEO Talks as well as our yearly Summer- and Christmas Party.