AdresseAbout the organization
Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness, and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.
Technical Service Specialist
The Core Diagnostics Benelux team offers the position Technical Service Specialist (field based). This position reports directly to the Technical Service Leader.
Primary objective of the position
The Technical Service Specialist is responsible for performing onsite activities related to planned or proactive maintenance, demand calls, hardware & software upgrades, and installations.
Major accountabilities
Schedule and perform planned or proactive maintenance activities to increase reliability of the instruments
Follow up on demand calls by troubleshooting for which usage of remote analysis tools will be required
Perform instrument installations and deinstallations
Success in this role is measured by customer satisfaction score (NPS), service key performance indicators (tickets per day, First time fix rate & Mean time to repair) and economic growth and profitability per region
Educational background
Bachelor’s degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.
Requirements / Work experience
Proven track record in a similar position supported by management and customer references
Successful engagement with customers, specifically lab staff.
Technical expert for product line responsibility
Strong communication skills
Ability to identify and drive resolution of issues
Strong experience in use of analytical tools and software
