AdresseA safer, low-carbon shipping industry is underpinned by data sharing. We at Wärtsilä Voyage are creating the digital infrastructure needed to enable high-performing maritime logistics – for the safe movement of goods and people. Through our world-leading Smart Marine portfolio, we support our customers in their efforts to ensure secure, highly energy-efficient and cost-effective marine operations.
Wärtsilä is on a mission to enable sustainable societies through innovation in technology and services. As we change course towards a cleaner, smarter maritime future, we’re looking for top talent to join our team. Are you ready to join the Voyage?
Voyage Services Port Optimisation and simulation product line in Wärtsilä Marine services a complex network of port operators, authorities, and coastguards. Navigation and technology simulation solutions help the industry to close competence gaps, attract and prepare people for a more digitised, tech savvy and greener future of shipping.
Simulation business is growing, and we are strengthening the organisation with new Simulation business dedicated
Technical Account Manager (m/f/d)
position to ensure sustainable growth and people management on this important area.
What you will be doing
Technical Account Manager is an engineering role within Ports Optimisation and Simulation product line Customer Support organisation with a focus on development and maintaining of good relationship between existing key customers and Wärtsilä. Technical Account Manager will report to Head of Customer Support, Ports Optimisation and Simulation.
Location for this position is a Wärtsilä office in Helsinki Finland, Gothenburg Sweden, Hamburg Germany, Valbonne France or Portsmouth UK.
As a Technical Account Manager your work will focus on these responsibilities:
- Keep close communications and relationship with the existing customers in Europe for assurance that existing Warranty / Smart Support projects are in good state and satisfactory level
- Providing product guidance and technical support to the customers
- Process the customer’s cases with Customer Support or Engineering team for efficient resolving and customer satisfaction
- Participate to Sales project preparations by providing Simulation technical expertise
- Reporting to the Sales and Customer Support for the Warranty / Smart support projects at nearly expiration stage and agreeing the scenario for future opportunities development
- Analyze and report statistic on cases supported on a monthly basis
- Manages the Smart Support projects as Project Manager in accordance with Project Management process.
- Review the Quality Management System requirements and ensure operations are in compliance with them
To be successful in this role, we expect you to have:
- Relevant education: B. Sc in electrical engineering, marine engineering or computer technology
- 5+ years of IT experience with variety in various IT environments
- Experience and knowledge of Wärtsilä simulation systems or similar brands
- Project management skills
- Problem solving, decision making and “making things happen” attitude
- Communication and collaboration skills with customers and external partners
- Flexibility and ability to travel within Europe and Africa
- Fluent in written and spoken English, other languages considered as benefit
What we offer:
You will be a part of a global organization with local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as personal and professional development in a great team. If you feel excited by being a part of this working environment and think your personal skills and qualities match the job requirements, we look forward to receiving your job application.
Why you and us?
We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.
We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?
We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.
Contact & next steps
We hope to hear from you soon, by submitting your application - CV together with a cover letter written in English - through our careers portal. We aim to keep you updated on the process throughout.
For further questions please reach out to Outi Korhonen, Head of Customer Support Ports Optimization, through email outi.korhonen@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).
Successful applicants must be authorized to work in one of the above-mentioned locations without company sponsorship.
Welcome to join us in shaping the decarbonisation of marine and energy!
Last application date: 29/02/2024
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
This is Wärtsilä
Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.
