Supervisor, Inside Sales

Jobbeschreibung

Recruit, train, and cultivate the professional growth of management and staff, ensuring prompt position fulfillment, ongoing performance evaluation, and adherence to Tesla's policies, procedures, and product knowledge
Ensure all employees consistently deliver a best-in-class customer experience, proactively addressing and resolving concerns requiring additional leadership support
Collaborate with the Leadership Team to align on business needs, updates, and strategies, actively demonstrating sales leadership through a visible floor presence and effective role modeling
Establish and monitor team performance goals, daily audit reports, and compliance with established standards, policies, and procedures
Oversee employee productivity in Direct Sales, Online Chat, Delivery Functions, Trade-in, Service, and Ownership Outreach
Foster a positive, inclusive culture that recognizes and rewards hard work, production, and innovation
Effectively resolve all personnel issues in a timely manner by collaborating with Human Resources and relevant teams, as well as perform additional responsibilities as assigned to meet business needs

3 years of experience in phone sales, customer service, or managing an inbound/outbound contact center environment, or equivalent professional experience
Exhibits excellent verbal and written communication and relationship management skills
Strong organizational skills with the ability to make decisions aligned with Tesla standards and information security policies.
Proficient with standard corporate productivity tools including MS Office, SharePoint, and CRM applications
Must have a valid driver’s license in country of employment
This role requires you to possess a Motor Vehicle Salesperson License issued by Nevada State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the licensing office nearest you in state of employment

Refer code: 1195318. Tesla - Der vorherige Tag - 2024-02-22 19:47