Service Operations Manager

KONE is a global leader in the lift and escalator industry, KONE provides lifts, escalators, and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle.

In being a great place to work, we are proud to offer a range of experiences and development opportunities that will help you to achieve your career and personal goals and, with the support of our wellbeing programmes, enable you to live a healthy and balanced life.

We are currently looking for a Service Operations Manager to join our London team.

This is an exciting opportunity for anyone in or outside of the Lifts industry - this Individual will need to have excellent communication skills, solid management experience as they will have 8-9 direct reports and will need to lead with a high level of professionalism and dedication.

Key Responsibilities as a Service Operations Manager:

• Accountable for safety of employees and end-users, ensuring safety is a mindset without any compromises.
• Accountable for leading the Maintenance operations and ensuring the quality and profitability of service delivery.
• Accountable for making sure that individual target setting, and action planning takes place annually, and is followed-up in regular reviews (Field Operations Management Model FOMM)
• Accountable for making sure that safety and business process are regularly audited, and needed corrective actions identified and implemented.
• Accountable for his/her team’s received orders as well as that short- and long-term monetary targets are met, and that work is executed and invoiced Leadership / People management.
• Leads and coaches the team of supervisors and manages the performance of the team through weekly 1-on-1 discussion with supervisors, regular field/customer visits with supervisors and regular field audits with supervisors.
• Coach team of supervisors, and technicians to be customer centric * Accountable that customer experience acceleration touchpoints are followed during the whole maintenance contract lifecycle.

The Ideal candidate will have:

• Proven team managerial experience
• Operational experience is essential
• Excellent communication skills
• Good IT skills including PowerPoint etc.
• Excellent time management
• Problem solving skills.
• Excellent Customer relationship management
• Driving license

What KONE can offer:

We offer a competitive salary, 25 days holiday and 8 additional Bank Holidays, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift industry, Bonus, Pension, Private Medical Insurance, 24/7 GP Support & Wellbeing access.

Wir bei KONE konzentrieren uns auf die Schaffung einer innovativen und partnerschaftlichen Arbeitskultur, in der wir den Beitrag jedes einzelnen wertschätzen. Die Mitarbeiterbindung ist für uns ein Schwerpunktbereich und wir ermutigen unsere Mitarbeiter, sich einzubringen sowie Informationen und Ideen auszutauschen. Nachhaltigkeit ist ein integraler Bestandteil unserer Kultur und der täglichen Arbeit. Wir befolgen ethische Geschäftspraktiken und haben es uns zum Ziel gesetzt, eine Kultur des Miteinander aufzubauen, in der Kollegen einander vertrauen und sich respektieren und in der gute Leistung anerkannt wird. Als Unternehmen, das einen großartigen Arbeitsplatz bietet, sind wir darauf stolz, eine Vielzahl von Erfahrungen und Möglichkeiten anzubieten, mit deren Hilfe Sie Ihre beruflichen und persönlichen Ziele erreichen und ein gesundes, ausgeglichenes Leben genießen können.

Weitere Informationen finden Sie unter www.kone.com/careers