THE OPPORTUNITY

At Tradebyte you work hand in hand with the biggest players in e-commerce – from hip fashion brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do – do what you love. Become part of Tradebyte, an independent company within the Zalando Group!

WHAT WE ARE LOOKING FOR

• You have 3+ years of experience in managing chatbot implementations or similar projects

• You have previous experience in training conversational AI, combined with a strong interest in related trends and topics

• You have excellent communication and cross functional teamwork skills

• You are fluent in English additional language skills like German, French, Spanish, Italian would be a plus

• Experience with Salesforce Einstein is a plus

YOUR RESPONSIBILITIES

• You own and continuously improve the Tradebyte chatbot, with the goal of increasing the share of customer requests handled by the chatbot

• You work with Subject Matter Experts to gather solution paths to the most common customer queries

• You maintain and administer the backend of the chatbot to identify new use cases and implement them

• You work with our Product Communication team to refine and expand our knowledge base

• You will continuously learn on innovation in the conversational AI space

WHAT YOU CAN EXPECT FROM US

• You’ll play a decisive role in shaping an agile, fast-growing, international company and be supported by an open-minded working environment

• Competitive salary package, employee share shop, 40% Zalando shopping discount (30% Zalando Lounge)

• You’ll be given various learning and development opportunities to enhance your professional development

• a true hybrid working model with flexibility to work remotely

• 27 vacation days per year that increase up to 30 days, volunteering time off and several sabbatical options after 2 years

• We’ll help you commute to the office with zero emissions: through a rented company bike or by charging you electric car at our e-charging station

• Access to additional German or English classes to improve your language skills

• Visa support for our foreign employees

• A variety of health offers to support your well-being, as well as free beverages and fruits